Web Analytics TV #17

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Posted on 31st March 2011 by in Web Analytics

Welcome to yet another exciting magical episode of Web Analytics TV!

Web Analytics TV is powered by your questions, in this episode we had questions from Australia, India, Russia, Germany, Israel, Poland, Argentina, Dubai, Cyprus and so many other places. It is amazing to see such an engaged audience from around the world. You all rock!

Our process is simple.

Step 1: You ask, or vote on, your favorite web analytics questions via the Web Analytics TV Google Moderator site.
Step 2: From a secret undisclosed location at the Googleplex Avinash Kaushik & Nick Mihailovski answer them. : )

We are also thrilled to present Lloyd from Cape Town with the “Analysis Ninja of the Episode” award for his excellent question about the differences about custom variables and advanced segments. Lloyd, just send us an email and we’ll send you an autographed, personalized, copy of Web Analytics 2.0.

Here is the list of last weeks questions.

In this action-packed episode we discuss:
  • (0:38) Why you see differences between clicks and visits from Facebook metrics
  • (2:35) Setting up goals to match multiple conditions
  • (3:55) The best way to create inverse advanced segments
  • (4:36) Is there a way to get the path of sources for a user?
  • (5:44) Comparing Website Optimizer experiments against different success criteria
  • (7:30) How you should track banners for internal campaigns
  • (9:01) Targeting visitors using Google Analytics data
  • (10:25) What Google Analytics reports for URLs that get rewritten by the server
  • (11:41) Is it “cheating” to track virtual pageviews on tabs?
  • (13:12) How to group and compare keywords in the longtail
  • (15:18) Differences between custom variables and advanced segments
  • (18:32) Best ways to test regular expressions on your own data
  • (20:30) Testing if multiple tracking codes on the same page are sending data
  • (21:45) Generating dashboards for data across profiles
  • (23:08) Why conversion goals can be over 100%
  • (25:14) Whats up with providing a podcast of web analytics TV?
  • (25:53) An easy / automated way to track the download of PDF files
  • (27:22) Using events to track more realistic time on site
  • (29:11) Removing extra referrals from Google Analytics

Here are the links to the topics we discuss:

As always, if you need help setting up Google Analytics or leveraging the advanced configuration options, we recommend hiring a Google Analytics Certified Partner.

If you found this post or video helpful, we’d love to hear your comments. Please share them via the comment form below.

This series would not be possible without your awesome questions. Please submit them on our public Google Moderator site, and while you are there don’t forget to vote for your favorite questions. Avinash and Nick will answer them in a couple of weeks with yet another entertaining video.

Thanks!

Posted by Nick Mihailovski, Google Analytics Team

Google +1 And The Rise of Social SEO

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Posted on 30th March 2011 by in Search Engine Marketing

Posted by Tom_C

Today Google announced the release of a new social feature: +1

Read more about the launch from these in-depth blog posts:

Quick Summary

Rolling out across English Google over the next few days is a new "+1" feature that allows you to endorse URLs. If you’re not yet seeing it in your search results enable it in Google experimental. Once enabled you see a little grey +1 next to all search results – including adwords listings:

Once you click a result you see something like this:

All of your +1 results appear on your Google Profile:

I’m a really big fan of this from Google – they seem to be doing a lot of things right with social at the moment and this seems to be universally received as positive by the twittersphere. It’s a lot of fun and ridiculously intuitive to +1 something and I can really see this catching on.

The Impact of +1 on SEO

So what’s the impact of this for SEOs? Well I’m struck by the opening paragraph from the Google +1 page (emphasis mine):

The +1 button is shorthand for "this is pretty cool" or "you should check this out."

Click +1 to publicly give something your stamp of approval. Your +1′s can help friends, contacts, and others on the web find the best stuff when they search.

Note how Google is emphasising right from the start that this is going to inlfuence search results. Another quote from the official Google Blog (again, emphasis mine):

Say, for example, you’re planning a winter trip to Tahoe, Calif. When you do a search, you may now see a +1 from your slalom-skiing aunt next to the result for a lodge in the area. Or if you’re looking for a new pasta recipe, we’ll show you +1’s from your culinary genius college roommate. And even if none of your friends are baristas or caffeine addicts, we may still show you how many people across the web have +1’d your local coffee shop.

So the bottom line is that getting people to +1 your content is going to help you get more organic traffic from Google. Maybe even more/cheaper paid traffic too!

The Rise of Social SEO

Of course, for me this isn’t so much a new direction as much as a continuation of the social circle work that Google has been doing recently. I’m a massive fan of results from your social circle – as I’m searching around these appear on a crazy high % of search results:

These social results pop up all the time and are immediately obvious and useful to me. The more that Google rolls out this integration the better imho.

Is this how Google are going to reduce the emphasis on links? Maybe.

Social Metrics Are Already Well Correlated With Rankings

I’m not going to go into too much detail here as we’re still in the middle of gathering data and running analysis but here’s a sneak peak from Rand’s presentation that he’s giving in SMX Munich next week. We’ve run a correlation analysis on a whole bunch of search results (~10,000) for a wide range of factors and there’s some surprising results. Check out this graph:

It shows that Facebook shares are well correlated with rankings. In fact, comparing to other factors we see Facebook shares are similarly correlated to the number of linking root domains.

It’s early days in the analysis and all we’re showing here is correlation not causation but it’s kind of surprising the correlation is so strong!

(Aside: I should point out a few things here – when we say Facebook shares we’re talking about the aggregated number of Facebook interactions; comments, likes and shares as reported by the Facebook graph API. The full analysis will breakdown the different types of Facebook interactions in more detail. We should also say a big thankyou to Topsy as we have been using their totally awesome API to gather Twitter information)

In my opinion this is why inbound marketing is going to overtake SEO as the primary function of SEO professionals. Engaging across social channels to get links, shares, likes, comments and +1s is going to be the future for generating organic traffic to your site. Not just from Google but these channels are increasingly driving significant volumes of traffic in their own right.

+1 & Social Metrics Will Be Hard To Game

Previously the biggest objection I’ve heard from SEOs about user-generated signals is that they are easy to game. Well I’m not so sure. Think about how much information Google has on you and all the ways they can justify your profile is tied to a real human being account. For example – to show you’re a real human being Google could look for the following signals:

  • Gmail
  • Google analytics
  • Google calendar
  • Adwords
  • Google voice
  • Google checkout
  • Chrome sync
  • Search history
  • Google docs
  • Google reader
  • Youtube
  • …. etc

Don’t believe me? Why not head on over to your Google dashboard and see just how much information Google knows about you.

Still think it’ll be easy to fake?

Combine this with some measure of author authority, which we know Google and Bing are looking at, and you have a pretty good picture of which accounts are influential and which are spammers.

Let’s also not forget that Google are smart. I very much doubt that social signals will impact search results equally – some industries just don’t have a strong social footprint. For these industries I think (hope) Google will normalise the impact and won’t let the "fun" site outrank the "useful" site – they can easily tell which niches have a lot of social activity and those that don’t. For the more mundane/commercial industries Google will fall back on the regular signals of links.

What’s Next for Google +1?

Google are already talking about a new publishr button that you will be able to embed on your page to allow people to +1 content from your site – very similar to the Facebook like and tweet this buttons that already exist. Once you enable +1 you’re also opted in to show this information on 3rd party sites in exactly the same was as Facebook buttons:

Here’s a few other more speculative things to think about:

  1. Will Google create aggregated pages for the "hot" +1 content on the web?
  2. How will Google persuade regular people to create their Google profiile page and add their friends?
  3. It seems like this is a very direct threat to the Facebook like button – how will Facebook react?
  4. How will +1 results impact Adwords listings?
  5. What kind of dashboard/analytics information will be available to publishers to see who is +1′ing their content?

For now, why not do us a favour and go give SEOmoz a nice juicy +1 :-D

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The New Google Analytics: Quick insights with Plot Rows

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Posted on 30th March 2011 by in Web Analytics

This is part of our series of posts highlighting the new Google Analytics. The new version of Google Analytics is currently available in beta to a small number of Analytics users. We’ll be giving access to more users soon. Sign up for early access.
The graph on top of most Google Analytics reports is designed to give you a quick overview of your site’s performance over time. From the graph it’s easy to spot trends and understand how your traffic has changed over time. One request we heard was the ability to quickly focus the graph on a particular row of data. While you could do this with a drill-down report or using an advanced segment, we saw this as an opportunity to provide an easy way to do quick comparisons in the new Google Analytics.
Say for example you’re examining your site’s traffic by traffic source. You can see there are peaks and valleys in the traffic, but if you want a sense of the major contributors, you need to dig into the table.
With Plot Rows, you can graph any two rows alongside the overview. You can then easily determine how much a row contributes to the whole. Or you can compare two lines against each other to look for comparison trends.
To use Plot Rows, just tick any one or two checkboxes next to the rows you want to plot, then at the bottom of the table, hits the Plot Rows button.
Remember, that some reports like New vs. Returning default to a Pie Chart view. This doesn’t mean you can’t use Plot Rows, just switch the view to Data, and you’re good to go.
Here’s a quick video showing this in action:
Usage Tips
When looking at continuous metrics, like Visits, Plot Rows is most revealing when exploring the rows of similar scale, for example to see how they contribute to the whole and change over time. When looking at rows at different scales the graph will be more informative when using percentage metrics like Bounce Rate.
In this example, we’re looking at organic search traffic driven to the Google Store from Google and Bing. One would not expect that Bing users are actively looking to buy Google merchandise (like this awesome t-shirt), so the number of visits is understandably low. Since the traffic from Bing is relatively low, the graph doesn’t share much we didn’t already know from the table.
In new version of Analytics you can quickly graph any of the metrics in the scorecard (the bar on top of the graph) by clicking on the metric in the scorecard. Looking at Bounce Rate, we can see that over time the Bounce Rate from Google search (orange) has dropped, which has reduced the overall Bounce Rate of the site (blue), while the Bounce Rate from Bing (green) has more or less stayed constant.
You can use Plot Rows in just about any report that has a data table. Let us know if you find a place you want this functionality that doesn’t already have it. Also, we’re planning to give a bunch more of you access to the new version this week. Be on the look out!

Posted by Trevor Claiborne, Google Analytics Team

How Publishers Can Embrace Multiple Platforms

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Posted on 30th March 2011 by in Website Optimization

News on a mobile phoneNewspapers and magazines continue to face a tough financial outlook due to dwindling readership and ad revenues. At the same time, new technologies are having a major impact on consumer behavior, fragmenting the media landscape.

How can traditional publishers better meet the needs of readers? One suggestion: extend and synchronize access across multiple platforms, according to a recent study by Elastic Path on consumer attitudes towards print and digital media. Download a free copy of the full research report, The Future of Magazines and Newspapers in the Digital Era.

Rise of the small screens
The phenomenal popularity of smart phones, iPads, and eReaders has led to a rapid increase in reading across multiple devices. Although about half of magazine and newspaper consumers read on personal computers, over 10% now read on smartphones too. Tablet reading is also taking off, fueled by steadily rising iPad adoption.

Magazines, newspapers and other publishers must find ways of serving up content to an ever-growing number of screens. Successful content offerings will follow the Netflix example and show customers the same company through every channel or device they own, but also optimize for each platform to deliver the best possible experience.

But where’s a publisher on a tight budget to begin?

Start with browser-based website optimization
With so many devices on the market, companies must plan investments carefully, starting with browser-based website optimization. As Damon Kiesow of Poynter Institute points out in this helpful blog post, using the open web and HTML5 can help publishers maintain their independence from dominant players like Apple and Google. And those like Time Inc. and Sports Illustrated looking to create ‘all access’ subscriptions bundling print, web, smartphone, and tablet access may find sites linked to developer-friendly ecommerce systems more flexible than in-app payment systems anyway.

Continue to iOS but don’t overspend on apps
Still, app stores can help users find your content, particularly those on iOS devices. With the iPad expected to take 80% of the market this year iOS is therefore definitely a priority, but publishers should be cautious not to overinvest. With apps costing upwards of $60,000 to $100,000 and more, publishers must be certain expected benefits will outweigh build costs.

Any app, whether free or paid, must offer consumers an incredibly high value proposition to inspire usage; even popular apps only reach hundreds of thousands of users rather than millions. Consider Newscorp which spent an estimated $30 million building The Daily and will need a million paid subscribers to break even. Building re-usable content elements to feed both the mobile web and multiple apps is a smart way to go.

Not only should publishers be cautious about build costs, but they should also be aware of in-app subscription terms that vary in regard to customer data ownership, revenue share, and licensing restrictions. Because they differ so much, publishers should take care to examine each service independently.

Interested in more publishing content?
Watch our on-demand webinar, Winning With Subscribers: Top Trends and Best Practices for Selling and Managing Subscriptions Online, where we analyze the risks and rewards of pursuing the subscription model. Alternatively, catch the session Reinventing Business Models for a New Publishing Era – The future of publishing goes beyond e-Reading on Tuesday, May 10 at World e-Reading Congress in London, England. Elastic Path’s own Chief Strategy Officer, Cliff Conneighton, will be speaking along with Bob Young from Lulu Publishing.

Link Anatomy – Understanding The Value Of A Link

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Posted on 30th March 2011 by in Search Engine Marketing

Posted by dandeceuster

This post was originally in YOUmoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of SEOmoz, Inc.

Far too many of us in the SEO industry tend to think in absolute terms. You are either White Hat or Black Hat, this works or it doesn’t, this link is amazing or it is worthless…you get the point.

This is dangerous thinking because if something isn’t absolutely perfect or golden, we tend to evaluate it as useless. In nothing is this more obvious than in link building.

Link builders come from two schools of thinking. They either (a), pursue and take any link from anywhere or (b), research and scrutinize every potential link opportunity.

If you think like the first group, then this post is not for you. But if you are in the second group, this post should help you evaluate the value of a link.

Link Anatomy

The anatomy of a link can be thought of in five parts: anchor text, trust, relevance, placement and outbound links. Each one makes up a piece of the link pie.

I already know what you are thinking- what about authority? The five pieces of the pie mentioned above are what make the pie, but authority is what determines the size of the pie.

This means that if your link is on a high quality, authoritative website, search engines will pay a lot more attention to the metrics of that link that one on some spammy website.

Let’s look at each individual metric then and see what they all mean.

1. Authority

As I just mentioned, authority is what determines the size of the pie. The more authority a domain has, the more weight search engines give to the metrics of their outbound links.

Tip: Any search in Google will bring up websites with domain authority at least in the thirties. If the website you are considering for a link opportunity does not have at least a 30 for domain authority, you won’t get much value from it.

2. Anchor Text

For the better part of the last decade or so anchor text has been the most important metric of a link. Marketers understood this and it is precisely because of this metric we saw the rise of the Google Bomb.

Blog comment spam is another malady that is directly tied to the importance of anchor text. It’s only because of this metric that I have to delete comments on my blog from readers like "cheap online cash advance overnight."

Exact match anchor text isn’t the only way to be successful here. A website that sells mountain bikes and targets that keyword should not turn down a link with the anchor text "bicycles."

Tip: Try and get links with your keywords in the anchor text. Be sure to maintain some variety though; search engines can detect unnatural amounts of identical anchor text.

3. Trust

A lot of people struggle to understand the difference between authority and trust. SEOmoz has their own metrics called authority, mozRank and mozTrust. I would recommend reading up on them to get a better idea for the difference.

Building trust with search engines is key to achieving great rankings. There is only one way to build that trust and that is to get links from websites that have a lot of trust built up already.

Tip: Writing a press release is a great way to get some trustworthy links. Lots of news and media outlets have trust with the search engines.

4. Relevance

Relevance is a measure of how connected your content is to the page that is linking to you. It makes a lot more sense for an exercise blog to link to a website that sells treadmills and not one that sells telescopes.

It is difficult to determine how relevant another website is to you however. One handy way is to use the LDA tool from SEOmoz. Just plug in your keyword and the URL of the page you are looking at and see how relevant it is to that term.

Tip: Try to get links from websites that have similar content to yours.

5. Placement

The original PageRank formula by Google treated all links on a web page the same. Each one would pass an equal amount of PageRank. This was called the Random Surfer Model.

Google and other search engines are a bit more advanced now. Bill Slawski explains how Google could be using a Reasonable Surfer Model in their current algorithm.

This means that having your link in the footer of a web page isn’t going to help you out a whole lot. A contextual link right at the top of the page in the middle of the content is more likely to be clicked, and thus, likely to pass more PageRank.

The same is true of lists. People are a lot more likely to click links at the top of the list, so those links could pass more link juice.

Tip: Get links that have a higher chance of actually being clicked.

6. Outbound Links

If all links on a page passed an equal amount of PageRank, then more outbound links on a page meant less PageRank per link. Every outbound link on a page devalues your link ever so slightly.

This is why some directories seem pretty useless these days. With hundreds of links on a page, what value is there in adding just one more?

Tip: Don’t post links on link farms or other pages with lots and lots of links already on them.

Conclusion

Back to my original point: in the SEO industry we tend to think all or nothing. It’s not uncommon to see people turn down a link opportunity with great anchor text and great placement on a relevant page because it didn’t have much trust or authority.

This seems flawed to me. Just because you can’t get every piece of the pie you don’t want any of it? Why turn down a little just because you can’t have a lot?

The same goes for partial pieces. A partial anchor text match is not as good as an exact anchor text match, but it’s better than nothing.

I’m not saying you have to settle for any link from anywhere, but if you can get even two pieces of the pie, I would take it, even if you don’t get the other three.

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The Surprisingly Important Element of Successful Testing

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Posted on 30th March 2011 by in Search Engine Marketing

Source: http://bit.ly/aPzFlC

I’ve had a lot of positions at my current company (ClickEquations, formerly Commerce360), but one of the ones I most enjoyed was a multivariate testing project I did with a large entertainment provider.

In preparing for the project, I read a ton about testing, what to test, past tests that worked, etc. There is no shortage of information about what to test or how to test it (see. www.WhichTestWon.com, for example).

What surprised me about the experience was that very little time was spent talking about the most important elements of a successful test: people.

Specifically, the people you need to help you with a test.

.

CRO & Big Companies

If you manage your own website, launching a test happens in an afternoon and you’re making the calls. If you’re heading up a conversion rate project for a website with hundreds of thousands of visitors a day, it quickly becomes a project convincing people to help you test with some conversion rate optimization attached.

That was the case for the company I worked with, as it was one of their first forays into testing. Getting momentum required buy-in from several key stakeholders:

  1. Champion – We had an awesome internal advocate who prioritized the project and rallied the troops. He served as the central point of contact to coral everything on the client side while my coworker (the account manager) and I got to focus on the testing.
  2. Executive Sponsorship – The client had to lay out money for both software (we used SiteSpect) and our consulting fees. Working on our project also meant diverting hours for contributing departments (see below) from other projects to testing.
  3. Development Buy-In – Every testing project involves some changes to your site in one way or another: DNS changes, tags in footers, Mboxes, etc. The bigger the site, the more cautious the IT and development team. You need to get in their sprint cycle. I recommend you choose a technology that allows you to ask for help from development once and then permits changes on the fly afterward.
  4. Creative – Someone has to create all of those test variations and in bigger companies, they generally have to be sensitive to brand guidelines or other restrictions. More importantly, you need an ally on the creative team who is will to let you butcher their work and possibly test something that, from a design perspective, they may not necessarily agree with.
  5. Analytics – Chances are, there is already someone in the company doing analytics or, as was the case for my client, statistics. You’re going to need access to analytics data to design an effective test and they might even review it with you.

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Converstion Team Optimization

Testing can fundamentally change how a business operates and where decision making power lies. It also involves new and different business processes. That is to say, testing means change. People, especially bigger companies, are often slow to change.

In my experience, a great Champion and Executive Sponsor set the tone for the rest of the team. They approve budgets, timelines and the allocation of resources. A great process and communication help win over the rest of the team, but that’s for another blog post.

The Surprisingly Important Element of Successful Testing


I’m the Senior Marketing Manager at ClickEquations, a paid search management platform for large advertisers and agencies.

Weed Out Your Lowest Performing Pages [Panda Strategies]

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Posted on 29th March 2011 by in Search Engine Marketing

Posted by richardbaxterseo

This morning I set myself a challenge. Using some inspiration from recent excellent ideas, strategies and articles about the Panda update, I decided to see if I could cobble together a quick strategy to weed out pages that might be deemed as “low quality” in the eyes of Google’s most recent major algorithm update.

I gave myself two hours to get the data and to put this post together, with the intention that you’ll be able to download the template and pick up your analysis from where I left off.

It’s all about poor performance

This methodology should help you identify poorly performing pages that have few, if any links and a high average bounce rate across a wide spectrum of keywords. This might help you identify any page candidates that need a rethink.

Step one – Head to Google Analytics

Head over to analytics and navigate to Traffic Sources > Search Engines:

landing pages in GA

Now, select “Google”

Google traffic GA

Step two – Get lots of raw data

Make sure you can get your hands on plenty of data by inserting the &limit=50000 query into your report URL. This might come in handy later!

Step three – Sort by landing page

We’re interested in landing page performance, so in your left hand sort column, select “landing page”

sort by landing page

Step four – Download the data as CSV and create an Excel Table

Ok so far so good – by now you should have a rich data set all tuckered up in Excel. To make your data into a table, highlight it and press CTRL-L on your keyboard.

Excel data

Step 5 – Head to Open Site Explorer

Next, we’re going to export all the links data that Open Site Explorer can give us, and use VLOOKUP to add the number of links to each URL in our table. Whee!

OSE - SEOgadget

If you’re not familiar with VLOOKUP, check out Mike’s awesome guide to Excel for SEOs. Create an Open Site Explorer top pages report (My favourite report since, ever), download the data and throw it in an Excel tab called “Top Pages”.

Tip: for the purpose of this blog post, you’ll need to remove the domain name from the Open Site Explorer data. Do a find and replace for your domain, replacing the domain URL with nothing, like this:

Find and replace in Excel

Step 6 – VLOOKUP time

Next, you’re going to need to combine the analytics data with the top pages data from OSE. Create a new column in your analytics data called “Links” and add your VLOOKUP, just like this:

vlookup in data

Pro tip: use IFERROR to weed out any nasty N/A errors, replacing them with a 0, like this:

=IFERROR(VLOOKUP([@[Landing Page]],toppages,6,0),0)

Step 7 – Create your pivot table

With a complete data set, you’re now able to create your pivot table. Insert a pivot table and setup your filters, labels and values like this:

Filters and values

Step 8 – Filter by bounce, visits and use conditional formatting

At the end of my data mashing, I came up with this table:

A finished table

I can only imagine what this data might look like on an extremely content thin, "low value" site. Any page with a very high bounce rate, measurable level of traffic and low / no links might cause some concern and there are certainly a few pages in this list I’d like to take a closer look at.

If you’d like to take a closer look at your pages, you can download this Excel document here:

http://bit.ly/PandaData

PRO Tip: Add your keyword data

I have a working theory that it’s good to have a complete picture of a landing page’s performance. In principle, you could build a more complete picture using keyword data. Think about it like this: if a page has a slightly below par bounce rate, with the keyword data intact you can investigate the problem a little further. Is there a specific keyword that’s causing a problem? How would you approach this problem?

I hope you enjoy using the data and I’d love to hear your thoughts on how this type of analysis could be developed further. Happy number crunching!

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5 Ways To Manage Your Online Reputation

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Posted on 28th March 2011 by in Website Optimization

Sometimes people have it out for each other with or without reason. The same thing can happen when it comes to one website in competition with another or when a customer is displeased with your company. Bad online reputations can occur for a number of reasons. You competition might have it out for you and may be seeding bad reviews for your site and could even create negatively biased sites aimed at outranking you. In the same vein, completely legitimate bad reviews and customer complaints can taint other customers’ experience with your services. Understanding how you can counteract these unwelcome blemishes and successfully manage your online reputation is important for the continued success of your website and brand as a whole.

Finding and Handling Customer Feedback, Sentiment and Complaints

1. Google Alerts: The best thing about Google Alerts is it’s free. Google Alerts can be used to monitor both legitimate customer feedback and competitors muddying the waters through dishonest practices. Monitoring mentions of your brand name is the first step towards recognizing when your irritated customers are negatively affecting your online rep. Set an alert that either monitors your brand name (for example LunaMetrics), negative keywords (for example LunaMetrics Complaints, LunaMetrics Issues, etc. etc.) or any other keywords you think would help bring issues to your attention through daily or weekly email updates. Google Alerts should be used to measure positive feedback about your website as well. It’s all about understanding the conversations going on about your brand in the online space, while trying to turn negative customer feedback into a positive experience.

2. Facebook & Twitter: In almost all cases, except with some companies working solely business to business, your company should have a presence on these two platforms to help ensure the conversations about your business are occurring in areas where you can have direct input. While most agree, myself included, that engaging your fans and updating your accounts is important, it’s still important that your brand is present on each of these social networks even if you don’t have the resources to devote to spending lots of time on them. Occasional upkeep can suffice if you’re pressed for time, especially for smaller companies and when few users engage you directly. Answer complaints, questions, comments and concerns to help correct any issues or shine light on an ongoing conversation. No matter what business you’re in, there are going to be occasionally unhappy customers. You can either ignore them or recognize this subset of customers and help turn them into an example of your brand’s outstanding customer service.

3. Social Media Monitoring Tools: When your company is either big or popular, you already have a huge following and high levels of brand loyalty. Regardless if you take part or not, conversations about your products are occurring on Facebook, Twitter and other social networks. Simply existing on these networks in these cases may not be enough, but trying to keep up with all the interaction may seem overwhelming even for an experienced team of social media strategists. That’s where social media monitoring tools like Radian6, HootSuite and others come in handy for sifting through the masses. With these tools you can help keep positive impressions about your website, while answering any concerns that arise. This will leave your site looking better than if conversations were left unanswered and incorrect information unchallenged.

Dealing with Angry Customer or Competitor Websites

Occasionally there are competitors (or really, really angry customers — think Dell Hell) who will go all out and create entire web properties with the intent of defaming your brand. There are a variety of ways to deal with this kind of issue.

Dell Hell

4.Respond To These Web Properties: If you’ve discovered through your various monitoring tools or regular web browsing a website defaming your brand for whatever reason, it’s time to react. These websites are often competitors trying to devalue your brand appeal or from upset customers, mad enough to create a website about it. If they begin to outrank you for certain search terms it could become a big problem for your business. Once you’ve discovered a website of this nature be sure to comment on their forums, comment on their blog, email one of the email address provided or let your voice be heard in any way possible.

Try to answer complaints and issues the website addresses to the best of your knowledge, providing actionable solutions to these customer’s perceived problems. Unfortunately, many of these website’s comment sections and forums have a moderation filter, which may block your input. There’s also the possibility that the people behind these websites may not be willing to listen to your side of the story, especially if they’ve gone far enough to build a website about their issues. So, it’s worth a try, but not a guaranteed way to solve the issue.

5.Extensive Search Engine Optimization: Many of the above tactics allow you to monitor the actions of others online and allow you to react accordingly. As long as a website is practicing honest SEO tactics, then it is very hard to remove them from searches related to your brand that they are ranking for through legitimate tactics. However, there is one thing you can do to fight back against customers and competitors that you’ve already tried to appease, further optimize your own site.

The SEO of your own website is certainly a way of managing your online reputation without the input of outsiders. By optimizing your website with more high-quality content it will help make you the authority on the industry. Seeking links from related industry institutions and professionals will help build you a credible reputation within search engines and among other websites. Optimizing various on-page elements of your websites will help further raise existing pages on site to higher, more relevant searches. There’s no guarantee you’ll outrank your competition, but over time these efforts can continue to help you build trust in the online marketplace.

What tools and techniques do you use to monitor your online reputation?

5 Ways To Manage Your Online Reputation is a post from: Google Analytics, SEO and PPC blog

Related posts:

  1. 3 Ways Social Media Can Help Or Hurt Your Business
  2. Twenty five ways to increase your online conversion rate
  3. Social Media Optimization: How SEO Affects Your Social Strategy

Accessing More Than 10,000 Rows of Data Using The API

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Posted on 28th March 2011 by in Web Analytics

Did you know that you can easily get more than 10,000 rows of data from Analytics using the API?

Auto-Pagination through the API

Here is a quick overview on how to do auto-pagination with our API. You might also follow along by checking the fully working sample code in Python which you can use in your own applications.

The following sample query fetches the first 10,000 keywords by conversion rate for the month of February:

https://www.google.com/analytics/feeds/data
?ids=ga:12345
&dimensions=ga:keywords
&metrics=ga:conversionRateAll
&sort=-ga:conversionRateAll
&start-date=2011-02-01
&end-date=2011-02-28
&start-index=1
&max-results=10000

Notice how start-index is set to 1 and max-results is set to 10,000. When this query is issued to the API, the API will return up to 10,000 results. The API also returns the number rows found in Google Analytics in the openSearch:totalResult XML element

14,654

To get the total number of pages in this request, we can use the following python code:

num_pages = math.ceil(total_results / 10000)

Then getting the start-index for each additional page is trivial:

for page_number in range(num_pages)[1:]: # skips the first page.
start_index_for_page = page_number * 10000 + 1

Thats it! If you want to start doing this today, or just see how it should work, we’ve included a fully working example. If you liked this, and want to see more example, let us know what we should do next in our comments.

Posted by Nick Mihailovski, Google Analytics Team

50 Media Properties and their Article to Article Optimization Methodologies

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Posted on 28th March 2011 by in Web Analytics

Dennis recently wrote a post on article-to-article optimization and the importance of having a zone or module that promotes ‘what else is on the menu today?’.  I decided to follow this up with a study on how 50 Media Properties actually do this promotion.

I assume that we’re all in agreement with this form of reader ‘engagement tool’- after all, every media destination I visited as part of the following study is doing it in one way shape or form- but possibly herein lies an issue.

As we’ve stated before there are primarily two forms of article to article optimization; the ultimate goal being to increase engagement and decrease bounce rate of readers:

  • Contextual – those links/lists that are placed either in or at the end of the article a visitor is reading and are typically very much related. These are perfect for those visitors who have a desire to dig deeper into a given subject matter
  • Other (a.k.a. VFP zones (Virtual Front Pages) in our terminology) – those zones or modules that address ‘what else is on the menu today’ and there are many names for these

My lunch break sees me scouring my 5-6 news destinations of choice to get my daily news fix. They are all different; traditional news, tech, business and media, and (for the most part) those Contextual links and related links remain in the same or similar places across these media properties. However, seeing ‘what else is on the menu’ on these properties is not always that easy- and I am a frequent reader. I used Other on purpose above as there is surprisingly limited consistency in how these Virtual Front Page zones are named.

So it got me thinking, was it just down to the difference in media property or was it more intrinsic of the publisher themselves? I decided to take 50 media properties from various industry segments and catalogue what they have termed their VFP zone(s). It’s fair to note I have been overly generous with the naming, combining similarly named modules- if I were to have done this verbatim then the list would be well north of 60 different terms!

More | Hot Topics 34
Also | Don’t Miss | Must Reads 17
Latest Headlines 16
Latest Videos 15
Most Popular 15
Most Viewed 11
Most Read 11
Top Photo Galleries 10
Most Commented 10
Top Stories 8
Editors Picks 8
Day in Pictures 6
Most Emailed 5
Trending Stories 3
Most Shared 3
Best of 2
Features & Analysis 1

That is a total of 175 VFP modules distributed across 50 article pages on 50 media properties (an avg. of 3.5 modules per property). More | Hot Topics certainly seems to dominate as a preferred method of promotion (though as I said before I was fairly lenient in terms of grouping similar terms). It’s also interesting to view the total number of VFP modules per media property:

1 VFP per article page 5
2 VFP per article page 9
3 VFP per article page 11
4 VFP per article page 11
5 VFP per article page 11
6 VFP per article page 1
7 VFP per article page 2

I’ll leave you to make your on conclusions on the above, but I think it’s fair to say that six or seven VFP modules on a single article page might be over doing it somewhat. The promotion of ‘what else is on the menu today’ needs to be focused and clean in my opinion and I believe this creates way too much noise, sub-optimal navigation patterns, ultimately loosing a reader faster.

Further to the quantity of Virtual Front Page modules we have 20 different names for almost exactly the same thing. Remembering that the publisher’s intent here is to increase engagement and decrease bounce rate- surely inconsistent naming is detrimental to overall reader experience? This is a publisher’s secondary landing page- the side door traffic that is spoken of so often comes through here (not to mention the loyal readership that’s been nurtured over the years). Helping side-door traffic quickly ascertain ‘what else is on the menu’ by aligning terms for Top Stories, What’s Hot, Also Today, Don’t Miss and the like must surely benefit the media property and the reader.

In my opinion media properties should look to optimize their Virtual Front Page zones in four key areas:

  • Terminology – they’re all currently saying the same thing but they’re not
  • Placement – is all over the place; above the fold, below the fold, on the left/right or even in the middle
  • Emphasis – some are so poorly promoted it’s a wonder anyone finds them at all
  • Content Selection – promote the right content at the right time for the right audience- update frequently and often using tools such as Visual Revenue’s Front Page Automation Platform

In conclusion I’m not suggesting aggressive change- we’ve seen the reader backlash with Newsweek, Gawker and the likes but surely some uniformity wouldn’t be a bad thing? We’re not a static news audience, we’re migratory, we have our favorites but just like retail we’ll still look into other shops and, with that in mind, a Publisher has an opportunity to win us over. Help me see what else is on your menu today, front and center and in a terminology and location that’s familiar.

If you want to find out more about how we provide real-time recommendations for Virtual Front Page zones do get in touch!

For those of you who are interested you’ll find a screenshot of one of the Virtual Front Page zones from each of the 50 Media Properties I looked at:

abc-news
aol-news
azcentral
bbc-news
bleacher-report
bloomberg
boston.com
business-insider
cbs-news
chicago-sun-times
chicago-tribune
cnbc
cnn
cnn-money
comcast
ctv-news
daily-mail
detroit-news
espn
fast-company
financial-times
forbes
houston-chronicle
huffington-post
ivillage
la-times
mashable
msn-uk
nba
nbc
new-york-magazine
new-york-post
newsok
npr
pc-magazine
people
reuters
san-francisco-chronicle
the-anchorage-daily-news
the-atlanta-journal-constitution
the-irish-times
the-new-yorker
the-telegraph
the-wall-street-journal
time
us-magazine
usa-today
washington-post
whats-on-the-menu
wired
zimbio