Tour the New PRO Q&A Forum

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Posted on 28th February 2011 by in Search Engine Marketing

Posted by Miranda.Rensch

Hello you Mozzy bunch! My name is Miranda. I’m a Program Manager here at SEOmoz. I work on defining new features and improvements to the SEOmoz PRO Web App, SEO Tools, and our website. You may have seen me commenting and participating in pie-eating contests here and there, but I’m excited to say that this is my very first SEO Blog post!

Since I started at SEOmoz five months ago, I’ve been working on a Questions and Answers forum for our PRO members. Today I am very excited to announce the launch of PRO Q&A!

try the pro questions and answers system

seo questions forum

Previously, PRO members have used our Expert Q&A feature to ask SEO questions to our staff and associates. As our community has grown into an incredible network of SEO and online marketing experts, we decided it was time to create a more interactive forum that would allow PRO members to become resources for one another and contribute to a growing database of quality information.

PROs can still ask the same number of private, staff-only questions per month in this new system, but now we’ve added the opportunity to utilize the knowledge of other PRO members. (If you have open questions in the old Q&A system, you can still visit them at the same URL.)

many responses seo questions forum

Asking Questions

In the new PRO Q&A, you can ask unlimited questions to the PRO community. We’ve done a few weeks of beta testing (thanks to our beta testers for the wonderful feedback!), and received very positive feedback about the timing and quality of responses. So jump in and ask a question!

ask seo questions

PRO members can thumb Q&A responses up and down the same way they can on our blog, earning the author MozPoints. You can view all the questions you’ve asked or answered under My Questions in the gray sub-nav bar. You’ll receive an email when there’s a new response to a question you’ve asked. After you have a few responses, you can select up to three as "Helpful Responses".

my seo questions

choose helpful response seo forum

We think you’ll get some great responses from the community, but you can still ask one private question per month to SEOmoz staff and associates (three for PRO Elite and four for PRO Premier members).

Answering Questions

Answering questions is even more fun than asking them!  Why?  Because you earn MozPoints for excellent answers!  Each time your response gets a thumbs up, you get 1 MozPoint, and if your response gets flagged as a "Helpful Answer", you earn 3 MozPoints.  If you feel the need for speed, respond to a new Q&A post within four hours of being posted and earn 3 MozPoints.  If your response is SEOmoz Endorsed, meaning “We couldn’t have said it better ourselves!”, you earn 10 MozPoints!

Looking for questions to answer? You can click Open Questions to see all the questions with no responses or that have no responses marked as helpful or SEOmoz Endorsed. If you’re an expert on a certain topic, you can choose that category on the left and use the filters to show only open questions or ones with no responses.

answer seo questions

open seo questions

If you see a response or reply that is incorrect, misleading, inappropriate, or just particularly hilarious, feel free to flag it as such. Our moderators always appreciate a little help. Thanks for helping us keep our PRO Q&A friendly and helpful!

flag questions

We get to play too!

You’ll see SEOmoz staff and associates are still actively involved in answering and endorsing questions. We may even ask a few of our own now and then!

staff endorsed seo question

Free members: don’t feel left out!

There’s something here for you, too! While free members can’t ask or answer questions, you can see question threads that are older than two weeks. Also, if a free member gains over 500 MozPoints, they are considered for full access to the PRO Q&A where they can ask and answer questions, gain points for great responses, and see all the latest content. Time to get working on that killer YOUmoz post!

We Love Feedback

While our beta testers did an excellent job of letting us know of ways to improve the new PRO Q&A system, we can always use more comments and ideas on how to make it better. Please feel free to send in feedback using the feedback tab on the left side of page.

PS – You’ll see that the new Q&A has a different navigation than the navigation on the rest of the site. For a few days, you will only see this when accessing the new Q&A. Do not be alarmed. Consider it a sneak peek of what’s to come!

Go to the PRO Q&A

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I Hate When You Tweet about Yourself (and pretend not to)

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Posted on 28th February 2011 by in Website Optimization

Lots of digital ink has been spilled over Twitter sins. Tweeting what you ate for breakfast today, etc.  But that doesn’t compare to these three sins:

Making social plans in plain view of all your followers. Yes, I know, you want to show off that you are friends with important people. Yes, some will look up to you.  But ultimately — it is rude. Or as my mother used to say decades ago, if you aren’t going to invite everyone in the class, don’t discuss your birthday party in school.

Retweeting the nice things that people say about you. Isn’t it wonderful that they say nice things about you? Do you really have to tarnish it by retweeting it and horror of horrors, blushing? When people retweet and write “blush,” they are really saying, yes I know, what I am doing is obnoxious, so I will pretend to be embarrassed. Even if your list of followers is so much bigger than theirs is — you diminish the value of their fine work.

Publicly thanking important people for calling out your name/blog/site in their tweets/blog/video etc. Of course, it is lovely to thank them. A nice little email works. A direct message might be possible.  For that matter, “@bigshot, thanks” does the trick.  You can even use the bread and butter note that my mother taught me about so many years ago. But when you publicly thank a big name for a shout out, you are really saying, “Look who thought I was important enough to talk about me in his/her tweets/blog/video!!  Aren’t I important?”

Here’s what I don’t hate: People who say, “Read my post. Come to my webinar. Check out my new tool.”  While too much of that isn’t great, I really see that in a different class than the above three categories, i.e.not so awful.  So why are they different? First, they don’t say, “Read my post, the most excellent in the world.”  (Or at least, not that I’ve seen.) Second, they don’t wrap their self-promotion in the guise of humility, in the guise of just politely thanking bigshot for the shoutout, in the guise of just making plans. Those who tweet, “Read my post” are honest about it.

Robbin

I Hate When You Tweet about Yourself (and pretend not to) is a post from: Google Analytics, SEO and PPC blog

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Bloggers Digest February 2011

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Posted on 28th February 2011 by in Website Optimization

Bloggers Digest is our monthly ritual that highlight posts from other blogs that are of value and interest to online retailers and Internet marketers.

February may be a short month but we weren’t short on great content this month in the blog-o-sphere.

Tips and Must-Haves for your eCommerce Platform

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Posted on 28th February 2011 by in Search Engine Marketing

Posted by MikeCP

Choosing an eCommerce platform can be a terribly frustrating experience because of the options and packages available, the misinformation, the pushy sales reps, the time and money investment, and so on. I want to talk about this decision because of this experience, but I don’t plan on making any platform recommendations. No, no. That’s really up to you and the resources available to you. But I’m happy to give you a rundown of the SEO elements you’ll want to consider in your decision making process.

If you’re not in the market for a new eCommerce platform, maybe some of these common platform missteps will convince you that it may be time to consider.

Proper Product Image Handling

Your product imagery can provide awesome conversion benefits and make a strong differentiator in your niche. Unfortunately, a lot of eCommerce platforms don’t provide the necessary control and commit a lot of SEO missteps (like generating a new URL when the product images are cycled).

proper image handling
Images that create new URLs is a big no-no. Vat19.com’s Giant Gummy bear page passes this test as the URL doesn’t change when the delicious image is changed.

Page-Level Control of Head and Meta content

Sure, it makes sense for your title tag, H1, and image alt attribute to default to the product name, but if you don’t have the option to create custom meta information you could be in for some frustration. One should be able to edit titles, H1s, image alt attributes, meta descriptions, etc. from every product page in the admin.

Additionally, it’s important that the content in the HEAD section of each page is editable. If I want to drop a Google Website Optimizer script onto one product page, it shouldn’t be impossible. The same goes for adding a rel=canonical, meta robots, or a page-specific JavaScript snippet.

Product Reviews

Product reviews are awesome for conversion, and it seems like many eCommerce platforms today offer some sort of built-in review system. Reviews can also have a positive impact on your product pages’ rankings with the naturally keyword-rich UGC it generates. Unfortunately, tons of product reviews systems utilize JavaScript to call the reviews after the page loads, providing no SEO benefit.

Search engine readable product reviews
Fortunately for Amazon, this review is seen by the Googlebot because it’s rendered in HTML

To make sure your product reviews are search engine readable, view source on a page with reviews and be sure the text appears in the code.

Robust Sitemap and Product Feed Control

Most modern eCommerce platforms submit Sitemaps to the search engines, but there’s so much more that can be done. For instance, segmented Sitemaps is an awesome way to monitor indexation of different sections of your website. If your platform doesn’t allow you to adjust your Sitemaps, you’d be missing out.

Additionally, product feeds allow you to submit your products to comparison shopping engines like Google Merchant Center, NexTag, Shopping.com, and many more. Google Merchant Center is the big one; an eComm platform that auto submits to GMC opens up more possibilities to appear for queries that trigger products in blended search, as well as product extensions for PPC advertisements.

blended search and ppc product extensions
You want this. Your eComm platform should allow it.

301 Redirects, True 404 pages, and Other Rewrite Control

Some of the hosted eComm platforms allow no control over 301 redirects and URL rewriting, and this is a big problem. Similarly, many platforms don’t send a proper 404 status for a dead page, opting instead to 302 redirect to a (status 200) 404.html, or worse, the homepage. As products are removed from your catalog, you should be able to 301 redirect that old URL to a related product, or send a proper 404 status message. Anything else will cause confusion for the search engines AND users. Lastly, and most obviously, URLs should be rewritable to allow for keywords-richness.

improper 404
Contrary to the friendly message, everything is not ok. This "404" page is seen just like any other resolving URL by the search engines. Header checker courtesy of Andy Stratton’s checkmyheaders.com.

Filtered Navigation that Doesn’t Suck

An example of faceted navigationFaceted or filtered navigation is a contentious point amongst eCommerce platforms as very few platforms do it exactly the same.

First and foremost, a filtered navigation that relies on parameters and session IDs can be very difficult, if not impossible to build in an search engine friendly manner. In many cases, the Googlebot could waste a ton of your crawl bandwidth crawling in and out of navigational filters. Additionally, it can become a information architecture nightmare, with the Googlebot crawling deeper and further from the homepage to reach product pages.

A more modern approach to faceted navigation is through using AJAX to filter products. Just make sure that there’s an HTML crawl path to your products, and you’re not hiding any really good organic landing pages within your AJAX navigation.

There’s a lot of ways to approach this issue, and its worthy of its own discussion. See Rand’s Whiteboard Friday on the matter. The general rules for a search friendly faceted navigation:

  • Keep the crawlers from crawling endlessly through filters. Remember, rel=nofollow and canonical don’t preserve crawl bandwidth.
  • Don’t hide great organic landing pages from the crawlers by using AJAX. AJAX is ok, as long as there’s an alternate path to pages you’d like to rank.
  • Robots.txt can be used as a solution but must be done carefully (for example, creating a rule to disallow access to URLs with 2 or more parameters/filters).

Site Speed

At this point I’m really more concerned with site speed from a conversion standpoint, rather than as a ranking factor, but there’s reason to believe site speed will see increased importance in the algorithms’ future. An advanced cacheing ability is a must for the modern eCommerce platform.

A few more SEO elements

  • Automatically generated but manually editable HTML sitemap.
  • Simple breadcrumbs. Preferably generated in a way that triggers Google’s enhanced snippet:
    enhanced breadcrumb snippet from Google
  • Navigation that non-JavaScript users (and crawlers) can navigate. Image-based navigation should use alt attributes or css image replacement. See Amazon’s approach with css, images, and JavaScript disabled visible on the right:
    amazon.com's search friendly navigation
  • DNS control to allow CNAMEs, content delivery network integration, subdomain usage, etc.
  • Customizable (or no) file extensions in URLs. domain.com/product/ rather than domain.com/product.php.
  • Blog integration on a subfolder. If this isn’t possible and your blog has to go on a subdomain (or worse, another domain entirely), that could be a sign of even more frustrating control issues.

Some Non-SEO elements

There’s obviously TONS of non-SEO related features that should be included in a good eCommerce platform. Here are just a few.

  • Strength in Numbers and Extendability – At some point your eCommerce platform will frustrate you for one reason or another, and you’ll feel a lot better if there’s a vibrant community and developers building extensions behind it to help.
  • Data Portability – Can you export and import all of your data from the admin? If one of your manufacturers makes a change to all of their products that requires a small edit to all of their descriptions, can this be done simply? And what about a few years later when you’re ready to move to a new platform?
  • Internal Site Search – Your platform should definitely have a strong internal site search functionality, or at least allow for full integration of a third party’s search solution.
  • Updated, but Not Too Often! – When was the last time your platform updated? 3 years ago? Well, a lot has changed since then, I’m not sure I’d trust that. At the same time, updates every other week can be extremely frustrating.
  • Great Checkout Process – We’ll leave what "great" actually means to the conversion rate experts. Needless to say, this is a HUGE differentiator for eComm platforms. I’ll also lump advanced control of shipping rules, gift cards, and coupon codes in here as well.

That’s Everything! </sarcasm>

I don’t envy the engineers behind today’s eCommerce platforms. They’re tasked with building a system that’s both simple yet robust, ‘just gets out of the way’ yet ‘all-in-one’, user friendly yet secure, and so on. No fun. I don’t expect that I’ve covered every bit of must-have functionality either, but I hope I’ve got most of it. If you’ve got any particularly frustrating stories from dealing with your eCommerce platform, follow me on Twitter and let me know, or sound off in the comments.

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I Disagree with Fred; Marketing is for Companies that Have Great Products

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Posted on 26th February 2011 by in Search Engine Marketing

Posted by randfish

One of the people I admire and respect most in the technology, startup world is Union Square Ventures’ Fred Wilson. A little more than a year ago, I had the opportunity to sit down and chat with Fred in his New York offices, just as SEOmoz was ending a failed fund raising attempt. The writer I’d come to know and love through his blog and tweets shone through – he’s affable, humble, smart and considerate. And his firm employed (at that time anyway) an analyst with professional SEO experience, who also sat in on the meeting.

Today, Fred wrote a post on his blog titled "Marketing."

Marketing Post from AVC

I strongly disagree with the statement "marketing is what you do when your product or service sucks," and I mostly disagree that it only pays to use marketing when profit margins are insanely high. As I read it, part of me wondered , "Isn’t the goal of venture capital to help a company scale faster than it could without funding?"

To be fair to Fred, what he calls "marketing" is what I believe many of us in the startup/tech space would call "advertising" or "paid customer acquisition channels." Later in the post, he says:

Marketing Rule

I disagree less with this point. For some startups, "free" customer acquisition in early stages certainly makes sense as the primary channel, though I’d question whether the right amount to spend is always $0.00. That strikes me as both extreme and rarely correct. At the very least, startups should be experimenting with paid acquisition channels that look compelling – ignoring them simply because they aren’t free could really hurt your growth potential.

My Perspective on Startup Marketing

I’ve helped a lot of startups in various stages with marketing – through SEOmoz’s old consulting business, through lots of personal relationships, through our Q+A and through events and conferences. Last year, YCombinator’s Paul Graham invited me down to their Silion Valley offices for a pizza party where I talked about SEO for startups. I gave a similar talk at Seattle’s Techstars a few months ago and a brand new one that I presented at Twiistup in Los Angeles just a couple weeks ago. I’ve embedded that presentation below:

 

I’m a huge believer in inbound marketing, which includes social media, content marketing (blogging, whitepapers, research, infographics, etc.), SEO, video, Q+A and comment marketing and loads of other free (or mostly free) channels. Inbound marketing is a powerful way to make consumers aware of your business and your products, and in my opinion, it’s one in which people don’t invest nearly enough. I’m worried that Fred’s post will re-inforce a harmful stereotype that I see a lot in the tech startup world.

"Product is All That Matters?"

For the first few years that I was in the "web world," 1997-2001, there was a dangerous and obvious bias in startups toward sales and marketing – and branding in particular. But, in the past few years, that pendulum has swung to the equally dangerous paradigm that product is everything.

Pendulum of Product/Marketing Focus

Don’t get me wrong – I think a product-bias in a startup is an extremely healthy thing to have. SEOmoz’s focus is ~65% product, 35% everything else, and that ratio is likely to be more product-biased in the future. But I see so many great startups who need, more than anything, to GET THE WORD OUT.

Let’s look in Union Square’s Ventures portfolio:

  • Zemanta – one of USV’s companies that everyone who reads this blog should probably know about, yet I’d guess that <10% do. Certainly, Zemanta has cool product opportunities that it can and should execute, but they also seriously need to better reach the search marketing community. I’ve seen them doing so somewhat actively – sponsoring and speaking at events, some content marketing and outreach, case studies and networking (and that’s just what I’ve personally observed).
  • Clickable – another USV-backed venture that’s in the marketing space; Clickable helps advertisers manage all their account on Google, Bing, Facebook and more in one place (which is awesome). Again, I think a 70/30 product/marketing balance makes sense, but there’s no way they shouldn’t be using the power of inbound marketing to build awareness and bring their market to their site. No offense intended, but the Clickable blog, with its anonymous icons and erroneous Facebook integration (note that the same number of people "like" every post) could use some marketing TLC.
  • Etsy – back in 2009, when SEOmoz had a small consulting arm, we helped Etsy on some SEO and community outreach features. From what I’ve heard and seen, that effort paid off. Here’s some Google Trends data (which, granted, is far from perfect):
    Etsy SEO Love

Some of USV’s companies –  Twitter, Foursquare, Meetup and, to a slightly lesser extent, Stackoverflow – may indeed have product built around natural marketing. The very act of using the services creates an incentive to share, to participate and to discover. But, quite honestly, this is not the reality for most startups, especially those who are B2B focused.

In fact, there are a ton of great startups that need at least as much marketing as they do product growth. For example:

  • Trunk.ly – already a phenomenally useful and addictive product. My understanding is they’re seeking investment to help grow/scale and, more than anything, they need a few dozen to hundred more evangelists and articles extolling their virtues. I think even Fred would agree that marketing is a "must."
  • Namesake – a very cool conversation and opportunity platform, Namesake is another example of a startup that could benefit from significantly more brand-awareness and participation. Whatever dirt Quora has on TechCrunch’s editors – yeah, they should get some of that.
  • The Resumator – following several years of successful operation and growth, Resumator has a lot of customer feedback and a fairly mature product that’s truly useful and powerful. Awareness among HR professionals and SMBs who struggle with the inefficiencies of hiring, however, is low. It’s possible some unique product features would skyrocket Resumator to the moon, but I’d guess that marketing (both inbound and through paid channels) is one of the best investments they can make.
  • Markup.io – this seriously slick and useful app could certainly benefit from additional features and product maturity, but it’s already solving a big pain for web workers of all stripes. More people who have this pain need to know about Markup – marketing is the answer (at least, to that problem).

I’m not a believer that a market will simply flock to a great product. Many great products have died due to obscurity; only a few great products have succeeded in spite of rejecting marketing. Fred uses the examples of Twitter and FourSquare; Google could be another reasonable example. Those are outliers, and while they might be the types of companies Fred is seeking to invest in, they’re the exception, not the rule, and thus I worry that the advice and perspective will have the wrong impact.

An Update from Fred

As I was writing this post, Fred published an update he called "The Bug Report." Unfortunately, in my opinion, there’s still a lot of bad advice.

Marketing Bug Post

Ack! Fred is, whether intentionally or not, one of the startup world’s most influential marketers and that carries over to the companies he invests in as well. When Zemanta’s team reached out to talk to me, they had only to mention Fred’s backing to get my attention. When Fred first started writing about Disqus, using their plug-in on his site and evangelizing their value, he became one of their biggest marketing channels.

Fred Wilson is, undeniably, a powerhouse of an inbound marketer. When I saw that he was writing about marketing, I hoped to hear his perspective on the incredible channels he’s built through content and social media. I wanted to know how he helped to bring legitimacy and media attention to New York as an emerging startup epicenter. I was curious about how he built a following on his blog, how he picked topics to write about, how he coached his companies to build their own inbound marketing. I was hoping for the same transparency on his clearly strategic and well-planned marketing campaigns (e.g. the startup visa) that he offers with his MBA Monday series.

And reading his posts, I felt let down. Perhaps I’ve just been so impressed with the rest of his written work that my standards are too high.

The final point of contention between us is Fred’s view on marketing professionals:

Marketing Professionals

Being not only a marketing professional, but someone who’s done work to help Fred’s portfolio companies with marketing, it’s hard not to take personal offense. I don’t know if he’d loop in the consulting efforts we provided to Etsy or the small amounts of pro bono assistance I’ve given to Zemanta in that group, but I know that any attack on marketing professionals of this magnitude is going to cause ripple effects.

So, instead of engaging directly, let me just point out some examples of amazing marketing professionals who’ve had dramatic, positive impacts on our businesses and others:

  • Probably no one is more famous for startup marketing than Sean Ellis, who’s helped companies like Dropbox, Xobni, LogMeIn, Eventbrite and many more with early stage, inbound marketing. I’ve spoken to founders from several of those companies and they’ve raved about him.
  • The team at Unbounce has built a great product in a somewhat crowded space, and while their engineering differentiation is quite remarkable, it’s been the efforts of Oli Gardner, Director of Inbound Marketing, who’s gotten them onto the radar of the web marketing community (at least, from my perspective).
  • UK-based Conversion Rate Experts has showcased a lot of their incredible work, which needs little introduction here. They helped SEOmoz scale from a business that focused almost entirely on product to one that finally took some pride in its conversion funnel and ability to sell. I rave about them every chance I get.
  • SEOmoz’s own marketing team, under the direction of Jamie Steven, has accelerated the business in a way that can’t be underestimated. Yes – we’ve got a fantastic engineering team, we built some uniquely useful products in Linkscape, Open Site Explorer, the Web App and the mozBar, but without our marketing efforts, we’d probably be a much smaller, more niche company and the amazing efforts of our product and engineering teams could impact only a fraction of the customers we serve today.

There’s many, many more examples I can and should showcase, but reflecting on it, I don’t need to. I think this is a great opportunity to use the comments to showcase what you – as inbound marketers – have been able to accomplish. Let’s take Fred’s assertion that "marketing professionals do a lot of damage" and prove it wrong, example by example.

I can’t wait to read what you’ve got to share, and as an added incentive, the moz team will send a nice care package to the comment (or comments) exemplifying the power of inbound marketing with the most thumbs up.

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Outreach for Linkbuilding – Whiteboard Friday

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Posted on 25th February 2011 by in Search Engine Marketing

Posted by Aaron Wheeler

 Linkbuilding: can’t do it alone, can’t not do it! While some people may prefer to avoid interaction with people they don’t see every day, others flourish when communicating with strangers. The field of SEO is flush with both of these personality types, though to an outsider it could seem like SEO is an inherently non-social career. It’s not! In this week’s Whiteboard Friday, Tom Critchlow, head of search marketing at Distilled, shows us just how important interpersonal interaction is in SEO land. More importantly, he shows us some tips on how to reach out to webmasters and online marketers and more easily get the links we so badly want. All it takes is efficient contact-gathering, enthusiastic communication, adamant (but not overbearing) follow-up, and, well… maybe a little bit of hustle.

 

Check out Tom’s slick resources:

  • Followerwonk is an awesome tool for running queries across Twitter profiles to find influential people in a given niche. You can filter by location or by keyword in users’ bios, which is a great way to find contacts.
  • Alltop is a great place to artificially get the breaking news in a given niche. It’s no replacement for actually living and breathing a given niche but it’s very quick and easy to use.
  • The Distilled Linkbuilding Conferences are taking place in London on March 18th in New Orleans on March 25th. Check it out!

Video Transcription

Howdy, SEOmoz fans. Welcome to another edition of Whiteboard Friday. I’m Tom Critchlow, and I’m here in Seattle helping out with some SEOmoz SEO bits and pieces. I’m sharing Whiteboard Friday because Rand is out of town.

Today I’m going to be talking about outreach for link building. There’s a lot of talk online about how to get links, creating great content for links, but a lot of focus goes on creating the content rather than actually doing the outreach for the content. So, I thought I’d do a video on how you can actually get links from your content.

There’s an assumption here that you’ve already created some great content and that that content is targeted to a particular niche. Obviously, great content works much, much better when it’s targeted to a particular community that they can be passionate about, they can comment on, and so on. The really broad content doesn’t typically do so well.

So, let’s assume that you’ve created some great content, whatever it might be, whether an infographic or a competition or a video, etc. Then there are a few tips that we’ve used in doing outreach that I just want to share here.

The first thing that I’ve noticed when doing outreach is that you want to have efficient contact gathering. There are lots of ways of getting bloggers in a particular niche or getting Twitterers in a particular niche, but the more that you can make that process quick, scalable, and efficient, the better the whole process is going to be.

There is the usual stuff that you can do. You can run some Google searches for things like top ten blogs about your niche. So, let’s say it is photography. You can run, "top ten photography blogs." Run a search like that and you’re going to end up with lots of blog posts and articles talking about what the top blogs are in that niche. You can go through and you can find those. That is obviously a great source. One thing that I really love to do is go find these top blogs that get talked about individually and then go through their blogs rolls. A lot of blogs will have a little blog roll or recommended blogs or friends section. Those kind of talk about all the people that they read, that they subscribe to. In fact, Rand wrote a post about all the blogs that he subscribed to at one point. That might be a list that you might find if you were searching for SEO blogs or recommended SEO reading, etc. Go find the influencers, find who the influencers link to and who they recommend.

You also want to find Twitter followers or rather influential Twitter accounts. And Follower Wonk, which I have written out here, FollowerWonk.com is a fantastic tool that will do this. They’ve indexed a whole bunch of Twitter accounts, and you can search through all of the bio text. So you can search for Twitter accounts that have a particular follower count and are interested in a particular niche. So, let’s say it’s photography, you can go through and you can find a whole bunch of people that are interested in photography. You can also search by location on Follower Wonk. This is a great way of finding niche accounts in a particular area that you can then go out and you can contact.

One of the key points here that I love to do is actually categorize these people as I am finding these contacts and finding these blogs. Go through and categorize them depending on what kind of outreach you’re going to do to them. Some people you might find and you might think, well, they’ve got a pretty mediocre blog. It’s all right. They have semi-interesting content. I’m not going to spend a huge amount of time personalizing my response to them or sending a really detailed email. I’m just going to send them something pretty standard. Some people you might find, however, might be journalists or they might have a really popular blog or it might be somebody that you found Twitter that doesn’t have a blog but they maybe own a forum or an email newsletter, something like that.

So categorize these people into broad buckets. The buckets I like to have are your standard contacts, your extraordinarily contacts, and kind of left field. That kind of separation means that you can quickly and efficiently send your mass email to all the standard contacts. The extraordinarily contacts you can go through and you can say, "These people I’m going to really craft an email to. I am going to send something specific and personalized and fun and creative to these people." The left field contacts are those that you might not want to send an email to. Maybe they’re left field because they live near you. Maybe they have an email newsletter and you want to subscribe and send them an email dedicated to that. So, something maybe a little bit different. With that categorization, I find really useful when I am going through my contacts so that I can save time later.

That is the first thing. The second thing, being enthusiastic I find is more important than being unique. So when you’re doing outreach, everyone will tell you to find something personalized to that person that you’re speaking to and put it in the email. Say, "Hey, I read this blog post you recently read and it’s really awesome." That will somehow make the outreach more effective. In my experience, I find that being enthusiastic trumps that every time. Even if you don’t put much in the email that shows that you’ve read their site or that you’ve really tried to engage with them, rather just write an email that’s awesome. Right? Take a leaf out of the SEOmoz newsletters that go out and so on. Put some personalization in there. Put some fun in there. Talk about maybe you’re a really small company, maybe you’re a startup, maybe you’ve got some exciting tools or content. Whatever it might be, tell people about that. Come across as genuine.

The trick here is that people control links. Websites don’t link to people, people do. You want to reach out to people and make them like you. You really want to get on their good side. In my opinion, always write an enthusiastic email over a unique email. And what’s your USP? Maybe you’re more fun than people. Maybe you’re more creative than another company. Many you’re smaller. Maybe you have content that is more interesting. Whatever it might be, leverage those things when you are crafting the contact.

I’m going to switch over here, now, to the purple section. The other thing here is that when you are doing outreach, not everyone is going to respond to you. In fact, anyone who has actually tried outreach will know that not that many people respond to you, which is kind of unfortunate, but you want to make sure that anyone who does respond to you, even if they come back and say, "Ah, I’m not interested right now. You’re content was okay, but it doesn’t really fit with my audience." Really make sure that you follow up with those people. In the same way that you would have a sales channel and a sales funnel, make sure that you really cultivate these people. Go back to them and say, "Hey, why didn’t you like it?" Or, "What can we do better next time?" Or, "Maybe next time we’re doing this, we’ll include you in the content that we’re writing." So, really, anyone that responds to you, you really want to cultivate a relationship there. At the end of the day, outreach is all about getting relationships with people whether they have a blog, a forum, or they’re just an influential Twitter account. You really want to create a relationship, because those relationships are worth so much more than the individual outreach that you’re doing. They can be useful for future pieces of content that you’re releasing. You can get them involved in things like surveys that you do and things like that.

If they do come back and they’re really positive, then you still want to cultivate that relationship. If somebody comes back and says, "Great. Sure. I put it on my blog," don’t end there. Find out if where else they blog, for example, is a great one. A lot of people that blog online will have multiple blogs. I think I have about 17 last time I counted, not all of which are recently updated. Do they have any friends? Find out who else they know in the blogging space that might also want to post your content. Anyone that responds to you, really, really go after them really strongly.

Then the final thing is hustle, which is a really hard thing to define. When we’ve been doing outreach, the most effective thing that we’ve done is just think laterally. It’s all very well building the contact list, sending email to all these people, but actually, at the end of the day, the thing that gets you the results is usually either a random contact or it’s leveraging some kind of hot news. Something like that. It’s really hard to come up with a process that will get you those things. In my experience, there are a few things that you can do to give you a greater chance at success.

The first thing is, make sure you follow all of the Twitter and RSS feeds in that niche. A lot of people will think, this is a niche I’m engaging in. I’m doing research. I’m trying to find good bloggers. But they don’t actually bother living and breathing the niche. You have to go in. You’ve got to actually engage these people. Read their blog posts. See what gets them riled. See what gets them hot. Really engage with them. That’s where you can really win above and beyond just doing the kind of outreach. If you actually understand what this community is about, you’ll have a much better chance at success. So, go through and actually follow a lot of these people, and actually see what makes them tick.

Watch forums as well. I think forums are massively underrated when you’re doing outreach because that’s where a lot of the people that are really passionate about the niche hang out. You can actually capture them in their natural environment so to speak. When you go to forums, you can actually see, you know, what do they chat about that’s not in their niche? People are in that niche just chatting. Just shooting the breeze, right. See what they’re interested in. See what they’re passionate about. You might spot opportunities there that you might otherwise miss.

I find Alltop is a great way of very, very quickly and easily finding a particular niche and then looking at all of the top news in that niche. So, you kind find out what’s hot. Alltop has kind of categories all over the place so that it kind of aggregates Twitter users and blogs in a particular niche. You can very quickly see if there is breaking news or if there is a hot topic. Alltop will show that up quite nicely. That’s a great way of kind of artificially getting yourself embedded in a particular niche. At the end of the day, don’t forget that this is where a lot of the success comes from is that kind of extraordinarily luck basically. You stumble across somebody talking about something or you happen to be doing outreach at the same time as some hot news. You need to give yourself the best chance of success with that kind of activity. These are some good tips to get that.

Those are my main tips. There is one thing here, which I have kind of put in very light blue that you probably can’t read up here, which is that you need to manage expectations. Whenever you’re doing outreach, there is a tendency to think that every single time you do outreach for content, you’re going to get amazing results. That is simply not true. What you can do with outreach is even the failed outreach, even the outreach that you’ve done that resulted in zero links, that will still build your relationships. When you’re doing this whole process again, when we come back to efficient contact gathering, don’t forget the people that you’ve reached out to previously. Don’t forget the people that you reached out to that were semi- lukewarm leads last time, but this time maybe it is a different piece of content. Or maybe you took in to account some of their feedback. Make sure that when you’re doing outreach, even if you are not getting links, you’re building relationships.

That’s a great way of kind of managing expectations. Whether it is your boss, maybe you’re an agency and you’ve got a client, when you’re positioning the outreach work you’re doing, don’t just report on the links, also build a rapport on the relationships you’ve built. They can be really, really useful. This particularly applies when you’re doing the really high- level outreach to people like journalists and your high-level bloggers. You’re not going to get in the first time most of the time with these. You want to build a relationship, get an email conversation going, and then you can get some really great content that they’re going to link to.

I think those are my main top tips. I’ve probably said, as I just said right now, about a million times, and again, because I am kind of new at this. But that’s fine. I hope you enjoyed it. If you want to learn more about link building, we’re running some conferences in London and New Orleans in March. There will be a link so you can find out more details. Sign up to that. I’ll see you there. Thanks, guys.

Video transcription by SpeechPad.com

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Mastering Unique Visitors in the API

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Posted on 24th February 2011 by in Web Analytics

After launching a massive amount of new data through our Data Export API, our developers gave us a lot of great feedback back and support. Thanks! Now we want to show you how to master this data to make better business decisions, starting with the unique visitors metric.

In this blog post, we ask Analytics team members to give us their favorite ways to request and use unique visitor data. Next, we translate that into an API query along with screen shots of how the data looks. Finally, we give you a deep link to the query explorer tool so you can make that same API request with your own data right now. Let’s Go!

(Note: You can do most of these queries using Custom Reports through the Google Analytics web interface.)

Query example #1: Measuring Total Unique Visitors
Before we start using suggested queries, let’s lay the ground work with a very simple query for unique visitors.

https://www.google.com/analytics/feeds/data
?ids=<tableId>
&metrics=ga:visitors
&start-date=2011-01-01
&end-date=2011-01-31


This query retrieves the total unique visitors to our site for the month of January.
Here’s a sample screen shot of the results.
You can click this link to execute this query with your own data. Simple!
Query example #2: Monthly, Weekly, and Daily Unique Visitors

Ok, the query above was easy. So maybe we want to know how many of these users are active users. Hetal Thakkar, the engineer who implemented the processing logic for this metric, says it’s easy with the following query:

https://www.google.com/analytics/feeds/data
?ids=<tableId>
&dimensions=ga:week
&metrics=ga:visitors
&start-date=2011-01-02
&end-date=2011-02-12
Awesome Hetal! All we need to do is add the ga:week time dimension to get weekly unique visitors or as we say at Google, “7-day actives.”

In fact, you can measure active users for other time periods by using ga:year, ga:month, ga:day or even ga:hour instead. This gives you the measure of what advertisers call “reach.”

Query example #3: Hourly Unique Visitors by City

Recently an agency wanted to understand how many unique visitors would visit their site after airing a TV commercial. They exported hourly unique visitors by region, and ran some additional statistical analysis.

https://www.google.com/analytics/feeds/data
?ids=<tableId>
&dimensions=ga:region,ga:city,ga:hour
&metrics=ga:visitors
&filters=ga:region==California
&sort=ga:region,ga:city,ga:hour
&start-date=2011-01-01
&end-date=2011-01-01
&max-results=50

Here we use both the ga:region and ga:city dimensions to get the number of unique visitor by city. Even though we use a filter to only get data from California, we add the region dimension to make the report easier to read. We then use ga:hour to get hourly unique visitors by city. Since the TV ads were only running in California, we use the filters parameter to filter by region. We also limit the date range to the day the ad ran.

Here are a few results from Alameda, California.

Now you are ready to analyze the online impact of your offline campaigns, such as radio and TV.

You can apply the unique visitors metric to almost any existing report to get amazing new insights.
Query Example #4: Mobile Unique Visitors By Country

Ivanna Kartarahardja is a software engineer on the Google Analytics API team. She did a lot of the coding to make this data available through the API. Thank you Ivanna!

One of her favorite reports is looking at mobile unique visitors by country.
https://www.google.com/analytics/feeds/data
?ids=<tableId>
&dimensions=ga:country
&metrics=ga:visitors
&segment=dynamic::ga:isMobile==Yes
&filters=ga:subContinent==Western%20Europe
&sort=ga:country
&start-date=2011-01-01
&end-date=2011-01-15
&max-results=50

In this query we use a dynamic advanced segment to only query users who have come from a mobile device. We also added a filter to only look for mobile traffic from Western Europe.
See your own data in the Query Explorer

This report is also very useful if you are trying to measure the performance of your mobile application using either our Google Analytics Andriod SDK or iOS SDK. Metrics like this help you decide which languages and regions to invest in.

Query Example #5: nique Visitors by Mobile Device

Jeetendra Soneja is the Lead Engineer for the Google Analytics APIs. His favorite report is to look at mobile unique visitors by platform. He thinks this is a great way to identify which platforms to invest resources into.

https://www.google.com/analytics/feeds/data
?ids=<tableId>
&dimensions=ga:operatingSystem
&metrics=ga:visitors
&segment=dynamic::ga:isMobile==Yes
&sort=-ga:visitors
&start-date=2011-01-01
&end-date=2011-01-15
&max-results=50

See your own data in the Query Explorer


Notice how in the last two queries we’re using a dynamic advanced segment to only look at a specific segment of all users (dynamic::ga:isMobile==Yes). We can then apply any of our useful dimensions to gain more insight about those specific users.

Query Example #6: Measuring Site Loyalty

Sagnik Nandy oversees data processing for Google Analytics. You met him in Web Analytics TV #16, and he always has clever tricks on how to build complex queries. He likes using visit count to measure site loyalty.

https://www.google.com/analytics/feeds/data
?ids=<tableId>
&metrics=ga:visitors
&segment=dynamic::ga:visitCount=~^[4-9]
&start-date=2011-01-01
&end-date=2011-01-31
&max-results=50
Here we will get back the number of visitors that have visited the sites between 4 and 9 times resulting in a custom loyalty report. Since ga:visitCount* is a dimension, which is a string, we use a regular expression to match all values between 4 and 9.

*In this query segment, a visitor that visits the site 5 times will only have his/her 4th and 5th sessions included, but not the 1st to 3rd sessions (More documentation on ga:visitCount).

See your own data in the Query Explorer

Query Example #7: Visitor Based Conversion Rate

Avinash Kaushik is the Analytics Evangelist at Google. He has a best selling book about web analytics, and a great use case. Google Analytics uses session-based metrics for most of its performance calculations. For example, conversion rate = conversions / visits. Most unique visitors will not convert every time they come to your site. So sometimes it might be better to calculate conversion rate as conversions / visitors.

https://www.google.com/analytics/feeds/data
?ids=<tableId>
&dimensions=ga:source
&metrics=ga:visitors,ga:goalCompletionsAll
&filters=ga:medium==organic
&sort=-ga:visitors
&start-date=2011-01-01
&end-date=2011-01-15
&max-results=5

Here we look at the top organic search engines, but now let’s request the goalCompletionsAll metric. Of course, you can easily use any of the 20 individual goals, the number of transactions or events, or the total revenue for this calculation if you prefer.

See your own data in the Query Explorer

By now you should see you can get unique visitors for almost any dimension in Google Analytics!

Query Example #8: Visitor Loyalty Per Content Section

Patricia Boswell is the lead of our documentation efforts for Google Analytics. Measuring performance of the content that is produced is very important to her. She likes to use the unique visitors metric to report the number of unique visitors who visit a specific content section of the site. She then compares that to the number of unique pageviews to get a sense of how frequently unique visitors are viewing specific set of pages.

https://www.google.com/analytics/feeds/data
?ids=<tableId>
&metrics=ga:visitors,ga:uniquePageviews
&filters=ga:pagePath=~product
&start-date=2011-01-01
&end-date=2011-01-15

Here we apply a filter which uses a regular expression to match any pages that have the word “product” in their URL. Using the advanced segment returns all sessions, which had at least one pageview that included the word “product.” Google Analytics then returns the number of unique visitors for those sessions.


So if we divide unique pageviews (276) by unique visitors (249), we get 1.10, which is the frequency that unique visitors visit a product page.

Let’s compare this to frequency of unique visitors visiting our support section. All we do is change the query to filter the ga:pagePath dimension on the word “support.”

&filters=ga:pagePath=~support

And we get:

We see here that the pageviews per visitor ratio for the support section is 2.85 (= 342/120).

So while more unique visitors saw the product pages, unique visitors were more engaged on the support section. This might influence your content development strategy by considering cross selling products and services within the content section vs the product section.

See your own data in the Query Explorer


Your Turn!

With the addition of unique visitors to the API, you can gain even more insight about your customers. We encourage you to democratize your data by sharing this article with colleagues and friends. Also we’d love to hear your best use cases for using unique visitors in the comments section below. Thanks!
Posted by Nick Mihailovski, on behalf of all the people who made this data possible through the API!

Great ways to get an interview in SEM, SEO and/or Analytics

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Posted on 24th February 2011 by in Website Optimization

Since I spend my days looking at resumes and cover letters (I had four open positions, but am finally starting to figure some of them out), I wanted to write what the job search looks like from the other side, especially when it comes to our field, Internet Marketing.

Now, some of you have it great. You’ve got amazing credentials and can write your own ticket.  But there is a big group of people who just want to get into the field.

IMO, the hardest part is getting to the interview. Once you are there, you have the opportunity to wow the company with how great you are. But until you get into the door, you are just another piece of paper. So here are some ideas:

Network. Not an exceptionally exciting or new idea, but it is surprising how well it works and how few people take advantage of it. The first person I ever hired at LunaMetrics came to me through an intermediary whom I trusted.  Note, I had already chosen (in my mind) the “successful candidate” and I threw all that thinking out the door when my friend suggested this potential.  And how about going to all those Web Analytics Wednesdays, or attending local SEMPO events? In our fair city alone, there are three competitive SEO groups where you can network.

Research. If you are really interested in a job, go read that company’s website. Follow their employees on Twitter — after all, you are an Internet person, right?. They would probably love to hear from you on their FB page.  Understand who they are before you approach them for a job, because otherwise, you are just another piece of paper.

Get experience. Yes I know, it is hard to get experience without experience. On the other hand, there are a lot of websites that need your tender loving care, go get experience with them. Look into summer internships.  What about accreditation – the AdWords badge requires that you manage a certain amount of money over a certain amount of time, but anyone who has fifty bucks and can study can take the GAIQ test.  Without experience, your piece of paper is too easy to screen out.

Decide what you want to do.  I see so many resumes where people say, I am the webmaster and I do SEM and then SEO and GA and social media and and and. It is lovely to be flexible (and very necessary in a small company like ours), but when I am looking for an SEO expert, I probably don’t look to someone who does a little bit of everything. (Go ahead and disagree.)

Stop blathering about how great you are and start showing how great you are. I must get one resume every day that says, “I am uniquely qualified for this job.”  I’d love to get a cover letter that says, “I’m interested in your company and the job, I think I have the right experience and qualifications, but I do have a number of questions.”  After all, in this most interactive of all worlds, why should the job search be so one way?

Be creative. Although we don’t do graphic design, I did find this great graphic design resume in the Creative Commons part of Flickr, at the top of the page.  How cool is that?

Robbin

Great ways to get an interview in SEM, SEO and/or Analytics is a post from: Google Analytics, SEO and PPC blog

Related posts:

  1. My Interview with Eric Peterson
  2. Twenty five ways to increase your online conversion rate
  3. eMetrics Summit: Great Networking

Navigating The Canadian Ecommerce Landscape

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Posted on 24th February 2011 by in Website Optimization

According to Forrester Research, US online retailers look to Canada first when expanding internationally, with 22 of the top 50 online retailers having dedicated Canadian e-stores. This comes as no surprise, as its proximity makes it easy to ship from US fulfillment centers at a reasonable cost, and there are fewer language and cultural differences. For retailers who already have a strong customer base in Canada, expansion into a dedicated .ca domain, or even “landed” operations complete with Canadian warehousing may be reasonable.

But is the Canadian ecommerce market really that attractive?

Internet penetration is almost neck-and-neck between Canada and the US (77.7% vs 77.3%), which amounts to 26,224,900 Internet users, about 1/2 the size of the UK. However, according to a recent eMarketer report Canada Retail Ecommerce Forecast: Measured Growth Ahead, 52.7% of Canadian Internet users are online buyers, ~13 million. Canadians spent $16.5 billion online in 2010, and are expected to shell out $30.9 billion in 2015.

But it doesn’t matter how much was spent overall, it matters what was being purchased, and where the trend is headed. Let’s take a look at which categories grew and shrank between 2007 and 2009:

Source: Statistics Canada via eMarketer

Nearly every category grew except books, magazines and online newspapers; computer hardware, and automotive products. Most growth occurred in “other entertainment products,” which I assume to be online ticketing (movies, sports and concerts) and potentially online gaming (which may also fall under software or games).

Missing from this data are mobile applications and services, electronic books, and group buying activity like Groupon and Living Social deals. eMarketer mentions that Canada ranked 7th worldwide in number of unique visitors to Groupon in October of last year (ComScore).

Is Canada an attractive market for international expansion for your online business?

When deciding to localize for a particular market, many factors should be considered.

In terms of market size (Internet users), Canada is about 1/3 the size of Japan, and is smaller than Germany, Korea, France, Spain and Italy. Make sure you’ve researched the market size for your industry. Consider the popularity of individual categories )e.g. if you sell sports equipment, take 10% of 13 million). Know your competitors, both domestic and international, and consider your current Canadian customer base. Do they typically have higher average order values? Do they have strong repurchase rates? Do they buy more from certain categories, or only during certain times of the year?

Also consider your industry. Canadians are a bit more averse to buying items sight-unseen than their US counterparts. This may be because Canada was never a strong catalog country – though this is a moot point with the Digital Millennial generation. It could also be that Canadians are just jaded by their lack of choice online domestically, and the additional shipping times, shipping fees and “surprise” duties and taxes that put them off. Industries that overcome these hurdles (think digital goods with no shipping cost or delivery time), and items that don’t need to be inspected before purchase (travel, entertainment products, music, DVDs) have a better outlook.

Finally, explore ways to internationalize your site without creating a separate domain. IP geolocation and localized content (currency, language, delivery info etc) may suffice without the massive undertaking of a Canada-only site.

What if you already operate a localized site in Canada?

To get the most of your Canadian domain, it’s important you are both building awareness and customer loyalty to succeed long-term. If you use PPC, make sure you have a dedicated Canadian campaign with appropriate keywords, ad text (mention Canada to boost click through), display URL and landing pages. Your landing page should be Canadian-friendly, with messaging “we ship to Canada” or “free shipping within Canada”

Make sure your Canadian domain is geotargeted in webmaster tools. And segment your email list with relevant messaging. Don’t send email with special free shipping offers if they don’t extend to Canadians. Don’t send Thanksgiving themed emails in November, or President’s Day deals. Exclude products that cannot be shipped to Canada due to manufacturer or logistical regulations, etc.

Further Reading:

Canada Retail Ecommerce Forecast: Measured Growth Ahead

Internet shopping in Canada: An examination of data, trends and patterns

Establishing A Global Online Retail Footprint:
An Analysis Of US eBusiness International Expansion

Looking for guidance in international expansion or ecommerce strategy? Our research and consulting services are available to enterprises selling digital goods and services.

Looking for help with your ecommerce strategy and site optimization? The Elastic Path research and consulting division is available to enterprises selling digital goods and services. For more inforamtion, visit us at http://elasticpath.com/ecommerce-consulting or contact us at consulting@elasticpath.com.

I’m Ranking, So Where’s My Traffic?!

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Posted on 23rd February 2011 by in Search Engine Marketing

Posted by Dr. Pete

It’s an old story – Boy meets Girl, Girl promises top rankings, rankings finally arrive, and Boy suddenly realizes he has no traffic. Wait, that’s not quite it. Replace "Girl" with "SEO company" and "Boy" with "client" – yeah, there we go. In SEO, nothing is quite as frustrating as pouring time and money into your chosen keyword and finally breaking into the Top 10, only find that you still have no visitors.

There are a number of possible causes for ranking without traffic – I’m going to divide them up into 3 groups:

  1. You’re Not Really Ranking
  2. Your Keywords Don’t Deliver
  3. Your Results Don’t Get Clicked

Isolating the problem is the best first step toward a solution and to making sure that your SEO efforts haven’t been wasted.

(1) You’re Not Really Ranking

Now that search results are increasingly being personalized, localized, saturated with ads, and otherwise moving away from the idea of one SERP for everyone, the most common issue with rankings not delivering is that everyone else isn’t seeing what you’re seeing. It’s great for the ego to see yourself in the #1 spot, but it’s not good for much more than ego if that ranking is an illusion. Here are a few reasons your ranking may not be what you think it is:

Your Rankings Are Personalized

Although personalization still only impacts a small amount of search results, it’s always smart to do a sanity check. Unfortunately, shutting off personalization isn’t as easy or reliable as it used to be, but there are a few steps you can take:

  • Log out of your Google account
  • Use the "&pws=0" parameter to shut off (some) personalization
  • Use a different browser (that you don’t normally use)
  • Use a 3rd-party rank-tracker, like our own Web App or Rank Tracker

Your Rankings Are Localized

Technically, you could call this a form of personalization, but the local SEO portion of the algorithm is definitely a unique beast. If you have any business that’s locally operated or where the search query has a local flavor, make sure to check that you’re ranking outside of your region.

There are a couple of ways to sanity-check your local results. One is to tell Google you’re somewhere else, using the "Change Location" feature on the left of search results:

Google Choose Location option

Another option is on the analytics side. If your search traffic isn’t up to your expectations, try segmenting it by country or city (as appropriate) to see what’s really going on. For example, in Google Analytics, once you’ve selected your desired search traffic data, click on the second dimension pulldown (it should say "None"), select "Geographic", and you’ll get a full list of options, including City:

Google Analytics geographic analysis

Of course, internationalization can also come into play. If you did your keyword research against Google.com, but you’re only ranking on Google.be (sorry, Belgium), then you’ve probably overestimated the size of your target market.

Your Results Are Crowded Out

The days of the 10-listing SERP are gone, and there’s an increasing issue on Google and Bing where the prevalence of paid search, local search, image results, video results, real-time results, news results, and other listings outside of the top 10 means that "pure" organic listings can be all but crowded out. Consider this sample search for "pizza place" here in my home-town of Chicago:

Google "pizza place" results

The purple line represents the "fold" on my 1280×1024 screen setting. Notice where the top 3 organic results are? If you’re not ranking locally on this SERP, you’ve got nothing.

(2) Your Keywords Don’t Deliver

The next most likely culprit is that you just didn’t do your keyword research very well, or those numbers turned out not to be very reliable. There are a couple of variations of this problem:

Your Keyword Volume Is Low

Assuming you did your homework, the unfortunate truth is that most keyword research tools rely on Google’s numbers, and Google’s numbers aren’t always accurate, especially as you dive into the long tail. Even worse, the numbers can say different things depending on how you slice and dice them.

For example, I have a site that ranks pretty well for "website checklist". If I looked at Google’s numbers, I’d see 8,100 total monthly searches (global). Most of this is broad-match, though – looking at exact-match cuts that to less than 10% of the traffic:

Google keyword tool screen

So, if I had expected ranking on this exact phrase to be a traffic boon, I might’ve been disappointed. Many more people are searching for variants or longer-tail phrases that contain those keywords.

Your Keyword Doesn’t Match Intent

This issue cuts a bit into section (3) below, but I consider it first and foremost a keyword-research problem. Let’s say that, by some miracle, you manage to rank in the Top 3 for "apple" and that you’re an online store that sells bulk fruit. While some people who query "apple" may be looking to buy apples, most of them are looking for Apple the company, Apple products, Apple Vacations, etc. If that ranking "victory" had cost you thousands (or millions) of dollars, you wouldn’t feel so victorious when no one searching that phrase actually wanted to buy apples. You could’ve done a lot more for less with some action-oriented 2-word and 3-word phrases (like "buy apples online").

(3) Your Results Don’t Get Clicked

Finally, it’s important to remember that ranking is just the first part of getting search traffic. People have to actually click on your search listing. It’s traditionally tough to get click-through data on organic SERPs, other than relying on gross stats on CTR by ranking. Fortunately, Google Webmaster Tools is starting to provide more of that data (under "Your site on the web" > "Search queries"):

Google Webmaster Tools CTR data

So, what could make an otherwise perfectly good search result unclickable? There are a couple of major culprits (in addition to the searcher intent issue mentioned earlier):

Your Listing Just Looks Spammy

You’ve tried so hard to rank, that you forgot about the human element, and you ended up with a search results that looks something like this (generated with the Snippet Optimization Tool):

Fake search snippet

Would you click on that? Ranking is only half the battle.

Your Competitors Are Winning

This is a topic that gets discussed much more on the PPC side, but sometimes you’re just getting outclassed. Maybe you’re ranking, but the rest of the Top 10 is being dominated by big brands, great copywriting, great offers, etc. Make sure to know what you’re up against.

Similarly, be aware of any ORM issues. For example, let’s say you rank #1 for your chosen keyword, but the #2 spot is "Your Brand Scam" or something to that effect. Even if that listing is below you, it’s going to make people think twice about your company and your link. Search rankings aren’t isolated and people make decisions based on cues from the rest of the SERP.

So, Now What Do You Do?

While it’s good to be aware of these issues, ranking without getting the traffic you expected isn’t usually a lost cause. It’s time to regroup, dig deep, and really find out why the numbers don’t match up. You may learn a lesson in where your real audience is and what they’re searching for, and you can use that to improve your overall SEO strategy. In many cases, ranking for one term is going to boost your chances to rank for related terms (you’ve still got good content and links), so you may just need a slight shift in strategy. Figure out exactly what went wrong, and take it as a learning experience.

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