5 Ways Online Video Providers Can Attract Gen Y

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Posted on 31st January 2011 by in Website Optimization

It’s my pleasure to introduce Amanda Dhalla to the Get Elastic Ecommerce Blog. As part of our Research and Consulting team here at Elastic Path, Amanda brings 12 years of ecommerce experience to our consulting practice and research reports. You may remember her from our recent webinar Selling Software to Consumers: Upgrade Now!. Today Amanda shares a sneak peak of our latest research on monetizing digital content.

It’s old news: online video has exploded in the last three years as more viewers demand and watch video for education and entertainment. YouTube is now the second most popular search engine after Google. Yet, while our appetite for online video shows no signs of abating, monetization remains a struggle for media providers and content owners.

So where’s the bright spot? Gen Y viewers, according to a recent study conducted by the Elastic Path consulting team on consumer behaviors and attitudes towards online video. (Download a complimentary copy of the full report). By accommodating the unique needs of this segment, the largest American generation since the Baby Boomers and defined in our survey as people aged 18 to 34, digital distributors can improve their chances of growing revenues. Here are 5 ways to appeal to Gen Y:

1. Promote and reward higher consumption

Gen Ys are the biggest consumers of online video. Two thirds watch at least weekly, across a diverse range of services, from YouTube and iTunes to video aggregators (e.g. Hulu, Netflix) and network websites (e.g. NBC, FOX). Along with personalized recommendations and advanced search functionality, smart media providers will offer tools for creating video playlists, volume discounts, and rewards to regular viewers (like every nth movie free) to boost customer attachment and repeat visits.

2. Make the purchase process frictionless

Having grown up with ecommerce and watched digital content become mainstream, younger consumers are significantly more likely than the average population to have already paid and be willing to pay for online video content. Providing non-credit card payment options can capture younger consumers who don’t own credit cards, while a fast 1-click checkout process like Amazon Video On Demand’s enables instant access:

Amazon Video On Demand

3. Enable multi-device access with shorter content for smaller screens

Younger adults are increasingly using mobile devices to view content when and where they want. One in four now watches video on their smartphones. Developing unique content for mobiles can support main content offerings for the larger screen and increase overall viewing time. Shorter clips like deleted scenes, trailers and even ads suit the limited attention span of multi-taskers and people on the go. Flexible, developer-friendly video publishing and ecommerce systems can help with multi-device distribution and monetization.

4. Promote social sharing to gain viewers

Gen Ys love to share their influence and information, and are twice as likely as their parents to frequently recommend videos to friends. Media distributors who encourage Facebook Likes, social sharing, ratings and reviews, and referrals will directly benefit from an increased audience for their content. Since smartphone users spend lots more time on social networking sites (particularly Facebook) than PC users, this goes double for mobile video providers.

5. Offer ad-free viewing and à la carte extras

Over 60% of younger consumers would consider paying a premium to view ad-free content, many having already done so. Companies that don’t offer the opportunity to opt out of ads through paid content risk losing out to competitors who do. Gen Ys are also more willing than older viewers to pay for high definition and 3D content, back catalog or special feature access, and interactive video content where they can recommend characters or soundtracks, vote on plot twists or follow multiple story arcs. Offering pick-and-mix upsells like these to your offerings can improve engagement and lead to higher revenues per viewer.

Interesting in learning more about monetizing digital content?

Download a free copy of the full research report Monetizing Online Video 2011. Alternatively, watch our on-demand webinar, Monetizing Digital Content – the Rocky Road Ahead, where we explore consumer attitudes towards paying for online content.

Five ways to get links from fan sites

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Posted on 31st January 2011 by in Search Engine Marketing

Posted by RobOusbey

Whatever your site’s topic, whether you are very niche or broad, B2C or B2B, a retailer or a publisher – there are likely to be independent fan sites that overlap with the subjects on your site.

By fan site, I mean fan clubs, unofficial sites, etc – these types of sites are typically run by people who are very passionate about their particular topic. They often serve as a very rich source of information and news about their subject – and are often very keen to link to any appropriate information that gives value to their visitors.

I’ll give a quick introduction to identifying the niches to target and finding appropriate sites to talk to, and then give some tips about how you could get them to link to you.

Choose a Niche

SEOmoz members are a hugely diverse bunch, so I’ll give just a couple of examples to illustrate how this can work. In reality, this is where a bit of brainstorming and ‘thinking outside the box’ could help you identify some potentially useful types of company & website.

So, by way of examples (and I’m just looking out of my window here for ideas of companies, don’t read anything into this list):

  • An online store that sells second-hand books:
    • This type of retailer has it pretty easy: aim to find the fan sites of particular authors or series of books,
    • Don’t just go after the biggest names either – there are definitely some more ‘cult’ authors that aren’t as well know but have strong online followings.
  • The website of an auto mechanic:
    • Approach the fan sites of particular car models,
    • Aim to target fan sites on the subject of any particular repair expertise you have as well, such as classic cars or four wheel drives.
  • A chain of hotels:
    • This company could look towards the fan pages of the particular cities they have properties in,
    • They should also consider anything that makes a particular hotel unique; is it near a sports stadium, or in a particular style of architecture? 

You’ll find out soon enough that there are fan sites for almost every niche you could ever imagine. Don’t worry about getting a bit abstract in your thinking here.

Of course, some sites won’t have to look too far to find topics that have gained a fandom. For example: if you’re a radio station, then there may be fan sites for your station or for your presenters. If there can be a website explicitly for fans of Ikea in Ohio, then really – anything is possible.

Finding Fan Sites

Honestly, there’s only a little advice that I can give here, beyond ‘Google is your friend’.

Getting Links from Fan Pages

As with almost every proactive linkbuilding tactic – and with this kind of outreach in particular – we’ll have most success when we offer something to a site that earns us a link from them.

With that in mind, here’s my five favorite tactics for getting links from this type of site:
 
Events & Invitations
 
Look out for opportunities to organize or to be involved with special events. In the simplest form, use this as an opportunity to meet some of the enthusiasts that you’re trying to get to know; if you want to meet petrolheads, then go to an auto show. You could sponsor some kind of ‘social-media-meet-up’ or ‘bloggers drinks party’ at these sort of events if you want to put yourself out in front of the right people.
Some businesses have the opportunity to add value to some events; for example, when Stephanie Myers announced her plans to do a junket for fan sies (see May 17, 2010), any hotels, bars or restaurants in her area could have offered to host the event for her and some fans. This should have received at least a few really valuable links from the attendees’ write-ups.
 
Similarly, every TV station really should plan ahead by taking their list of forthcoming talk-show guests, and inviting members from every fan site of those guests to watch the recordings. It would be fair to ask them to write about it in return for the tickets, and they’d be encouraged to link to the show’s webpage from that article.
 
Sweepstakes & Giveaways
 
I’ve written before about link building by running competitions, but it’s worth mentioning again here. If you pick an appropriate prize, fan sites should be particularly keen to link to this kind of giveaway. Ideally, see if you can aim for some kind of money-can’t-buy’ prize.
 
For example: you’re running a night club, and Fatboy Slim is DJing one evening – so you get him to sign a turntable slip mat. You can then give them away via your website, and it’s a great chance to contact every fan site for Fatboy Slim, breakbeat music, etc.
 
Exploit Rivalry
 
In many cases, you might find there’s a whole bunch of fan sites for one particular topic; for example, there are more than a few Twilight Saga fan sites – and I imagine there’s some rivalry, particularly amongst the top dozen or so largest sites. Alternatively, you might use this tactic where a rivalry already exists, such as between college football teams – and by proxy, their individual fan sites.
 
You could create some kind of competitive feature, such as a survey or quiz that will rank the sites’ members against each other. For example: "Which Pac-10 Team has the most comitted fans?" or "Harry Potter Trivia: Which fan site’s members are the most knowledgeable?"
Create these features in a way that will encourage the sites to refer visitors to you by linking, and then make sure to let them all know about it.
 
Widgets
 
LocateTV have an awesome embeddable widget that can be customized to appeal to fan sites. (Eg: visit a show page and click ‘Add to my site’. You can see the embed in action on fan sites such as ElvisPresleyScrapbook.co.uk.) This high-quality type of widget can be used by savvy editors of fan pages, and gives a good quality link back to LocateTV.
 
Of course, an embed can be much simpler – even a simple image could do the trick, which could be updated as often as necessary. For example: an entertainment news website could create images such as "Latest Britney Spears News: Release date for new album announced" – and then invite every one of the celeb’s fan sites to embed the linked image, pointing to the category page for that person on the news site.
 
Feature Them
 
You might choose to engage with fan sites, perhaps to feature them in a list that you publish (e.g.: "The Top 10 Fan Sites of Renaissance Composers") or to interview that site in particular (eg: "Interview: Superbowl predictions with Larry from PackerChatters.com".)
 
LocateTV has done well to stay engaged with the fans of TV shows and TV actors in their fan site list features and interviews.
 
You could at least get the featured sites to mention you, but approached in the right way, this kind of content could be very linkworthy and social media friendly; for example, Education Portal’s "Top Shakespeare Blogs" post was well tweeted, by those in the list as well as other Shakespeare fans.

 


Remember: fan sites are pretty special, particularly since they tend to be keen to link to good quality content about their subject. Just don’t abuse it: they generally have savvy webmasters who can spot if they’re being taken advantage of.

When you start thinking about fan sites, you’ll realize quite quickly that there’s lots more opportunities that are specific to your site, beyond those I’ve outlined here.

It’s always fun to talk to people who are truly passionate about something (whether that happens to be Elgar or Ikea), so go ahead and enjoy putting some of these ideas into action.

 

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Saving Sales For Out-Of-Stock Items

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Posted on 28th January 2011 by in Website Optimization

While best practice is to show stock availability on a product page and disable the add to cart button when a product is sold out, there are instances when a customer will find the items in his or her cart unavailable. For example, if someone is retrieving a saved cart, or during high volume periods where multiple people are trying to check out with the same item at once (hey, it happens).

Staples ameliorates the problem by showing product recommendations on the shopping cart page, appropriately labeled “Try these similar products:”

The product recommendations are presented in a carousel, so the customer can actually surf many products without leaving the page.

While this is brilliant, I have a couple additional suggestions:

1. Add an “email me when item is restocked” feature.
2. Make the “Continue” button more clear on where it leads (continue through checkout, go back to the category, product page or home page?)

On the same topic, check out these articles:

3 Ways Retailers Handle Out of Stock Items Palmer Web Marketing Blog

5 Ways to Handle Returned to Stock Items

Could Sold Out Products Increase Email Click Through?

Manufacturer Saves Stock-Out Sales With Partner Referrals

The Real Scoop on PCI DSS for Ecommerce

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Posted on 28th January 2011 by in Website Optimization

One topic that effects online sellers small and large is PCI compliance. We haven’t covered the topic on Get Elastic before, so I teamed up with data security expert Gary Palgon, CISSP, to answer the most pressing questions about the Payment Card Industry’s Data Security Standard for eCommerce companies.

The Real Scoop on PCI DSS for Ecommerce

Linda: What is PCI DSS? What is PCI compliance?

Gary: The Payment Card Industry’s Data Security Standard (PCI DSS) is a set of comprehensive requirements for enhancing payment account data security by creating a strong, systematic way for merchants to secure cardholder data. It was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc., to help facilitate the broad adoption of consistent data security measures on a global basis. This multifaceted security standard includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures to help organizations proactively protect customer account data.

Linda: Why is PCI compliance important to ecommerce businesses?

Gary: eCommerce companies mainly perform “card-not-present” electronic transactions. Because these transactions take place via the Internet through an online store, credit card numbers are especially vulnerable to theft by cyber criminals.

Linda: What are some common ways cardholder information security is compromised in an online commerce environment?

Gary: If credit card numbers are not encrypted or tokenized (a data security model whereby surrogate values or “tokens” are substituted for actual credit card numbers), they can be “sniffed” by computer programs remotely. Here’s how it works: A cyber criminal unleashes a “sniffer” program into cyberspace. When the program recognizes a credit card number format it “lifts” the number if it’s not encrypted or tokenized. Sniffer programs typically steal credit card numbers out of applications and databases. These stolen credit card numbers are then sold on the black market.

Linda: Who must comply with PCI standards?

Gary: Any company that accepts, processes or stores credit card numbers must comply with PCI DSS. This includes credit card processors and all merchants, from small Internet stores to the world’s largest retail corporations, who accept credit cards, online or offline. The number of credit card transactions a merchant performs annually determines the specific compliance requirements that must be met. The PCI Security Standards Council provides guidance to software vendors and others to help them develop secure payment applications and it maintains a list of Validated Payment Applications.

Linda: Are PCI standards the same for large enterprises as small and medium sized businesses?

Gary: PCI compliance requirements vary depending on annual transaction volume. Merchants fall into one of four classifications, called Levels.

For example, under Visa’s definitions:

  • Level 1 merchants process over 6 million Visa transactions annually (all channels).
  • Level 2 merchants process 1 million to 6 million Visa transactions annually (all channels).
  • Level 3 merchants process 20,000 to 1 million Visa ecommerce transactions annually.
  • Level 4 merchants process less than 20,000 Visa ecommerce transactions annually. In addition, all other merchants processing up to 1 million Visa transactions annually are classified as Level 4 merchants.

Linda: What is required of merchants to comply?

Gary: Specific compliance or “validation” requirements are set by the individual card brands. For example, Visa’s compliance requirements are slightly different for each level as follows:

  • Level 1 merchants must complete an Annual Report on Compliance (ROC) by a Qualified Security Assessor (QSA); complete a quarterly network scan by an Approved Scan Vendor (ASV); and file an Attestation of Compliance Form.
  • Level 2 and Level 3 merchants must complete an Annual Self-Assessment Questionnaire (SAQ), complete a quarterly network scan by an ASV and file an Attestation of Compliance Form.
  • Level 4 merchants are encouraged to complete an annual SAQ and have an ASV perform a quarterly network scan, if applicable. Compliance validation requirements are set by the acquirer.

In addition, under Visa’s requirements, any merchant that has suffered a breach that resulted in an account data compromise may be escalated to a higher validation level.

The PCI Security Standards Council maintains links to each of the six credit card companies’ — American Express, Discover Financial Services, JCB International, MasterCard Worldwide, Visa Inc. and Visa Europe — requirements on its website.

Linda: What are the risks associated with non-compliance?

Gary: PCI DSS compliance is an important step for protecting cardholder information from theft, which, in turn, can help merchants preserve their reputations, protect their brand and avoid lawsuits stemming from a credit card breach. In addition, merchants who do not comply with PCI DSS set themselves up for a host of penalties imposed by the credit card companies, ranging from punitive fines to termination of the right to accept credit cards. Non-compliant merchants, who suffer a breach, also forfeit safe harbor protection.

About the expert

Gary Palgon is Lead Chair on the Tokenization Scoping Special Interest Group for the Payment Card Industry’s Security Standards Council (PCI SSC), and is Vice President of Product Management for nuBridges, where he directs the development of the Company’s data security solutions. He can be reached at gpalgon @ nubridges.com.

Presentations from SMX East: Industrial Strength PPC & eCommerce PPC Tips

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Posted on 28th January 2011 by in Search Engine Marketing

I’m presenting on 2 different panels today: Industrial Strength PPC and eCommerce & Retail Search Marketing Tactics. Here are my presentations! I’d love to hear your tips for either topic, so leave a comment.

Presentations from SMX East: Industrial Strength PPC & eCommerce PPC Tips


I’m the Senior Marketing Manager at ClickEquations, a paid search management platform for large advertisers and agencies.

Ask The Expert: My Interview about PPC on Marketwire

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Posted on 28th January 2011 by in Search Engine Marketing

Part of my job is keeping up on all of the paid search news. It’s easy to get swept up in vast and generous search community only to realize that the general marketing public doesn’t obsess about paid search like we do.

Fortunately, I had a chance to take a step back and think about PPC from a non-search marketer’s point of view for my interview on Marketwire’s Ask The Expert. In their words, “the Ask the Expert interview series is Marketwire’s way of delving into the minds of industry leaders and experts, asking them the most salient and pertinent questions that affect PR, IR and marketing communications professionals.”

In the interview, I tackled 7 broad and tactical questions about PPC:

  • Where does PPC fit in the overall marketing mix?
  • What are some of the trends in paid search that marketers need to know about?
  • What are some of the barriers that keep people from improving their PPC ROI?
  • Could you briefly explain what Quality Score (QS) is and provide us with some tips on how people can improve QS?
  • Explain the correlation between PPC, SEO and Social. How do you see the three working together?
  • When it comes to paid search, it’s important to try to understand the thought process of the customer.  What are your top web analytics metrics that provides this insight?  Can you provide tips on improving these metrics?
  • How do you see ClickEquations evolving within the next couple years now that companies and brands have so much focus on social media?

Read the interview here. Thanks to Nick Shin for the opportunity.

Ask The Expert: My Interview about PPC on Marketwire


I’m the Senior Marketing Manager at ClickEquations, a paid search management platform for large advertisers and agencies.

The Paid Search Technology Maturity Curve

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Posted on 28th January 2011 by in Search Engine Marketing

We’re all trying to improve our paid search performance from our current profit to our potential profit by doing better research, optimizing our campaigns and improving our site. When does it make sense to invest in technology to help you with that process?

That’s the theme of my speech today on the Search Marketing Toolbox panel at Search Engine Strategies San Francisco. I shared the 4 types of problems that prevent you from improving your profit, 43 paid search marketing tools and my Paid Search Marketing Technology Curve.

I recommend when it makes sense to invest in education and which tools you should consider, depending on how important paid search is to your company.

The Paid Search Technology Maturity Curve


I’m the Senior Marketing Manager at ClickEquations, a paid search management platform for large advertisers and agencies.

How Organized Spam is Taking Control of Google’s Search Results

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Posted on 28th January 2011 by in Search Engine Marketing

Posted by invseo

This post was originally in YOUmoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of SEOmoz, Inc.

In the past few months, I have been watching a very unsettling trend unfold in very competitive ecommerce search results on Google. It appears that huge amounts of money are put into place to systematically and successfully manipulate highly competitive search terms in order to sell fake merchandise of almost every bigger brand out there. Some of these sites even solely exist to steal people’s money and don’t ship anything at all.

Rest assured that I am not talking about some people doing good linkbuilding or about people buying a lot of links. These operations I talk about are much, much bigger and in all cases almost certainly run by criminal organizations of some sort. They not only greatly affect US search results but are also very present in at least UK, France and Germany.

In this article, I will show you several examples of where Google’s search is absolutely broken (and by broken, I mean that 10 out of 10 page one search results are entirely fraud). I will also show you exactly how these rankings are achieved and take a look at what the impact on consumer’s may very possibly be. Last but not least, I’ll try to help you recognize these kinds of websites so you can avoid them as they become increasingly difficult to identify.

Exhibit A (“nfl jerseys”)

Let’s get started with [nfl jerseys] as our first keyword to be examined. If you take a look at the US search results on google.com with personal search disabled (add &pws=0 to any search URL), you will get a list of websites which claim to sell said wear and merchandise at a significantly discounted price. Such huge discounts can be found on pretty much any of these fake shops, many ranging up to 75% in “savings”.

Here’s the search engine results page as of 01/04/2011:

NFL Jerseys SERP

(Note: I’m not trying to “out” any particular site, so I removed any domain names in question from the screenshots)

As you can easily see, all of these sites feature ridiculous keyword stuffing in their root page titles as well as the term “jersey” within their domain name. This is both very common among them. Result #5 even contains Chinese letters.

As of this writing, the entire first results page is composed of fraudulent websites. In other words, Google’s organic results have become entirely useless for this search phrase.

Exhibit B (“pandora jewelry”)

Next, [pandora jewelry], also a very popular and well-respected brand. Positions 3, 5, 7, 8, 9 and 10 are fraud, which results in a 60% share of useless results.

Pandora SERP

Exhibit C (“thomas sabo”)

Looking at [thomas sabo] SERPs, they feel like a déjà-vu. Another jewelry brand, another wave of artificially boosted shops shipping either replica ware or just nothing at all: results 3, 4, 5, 6, 8, 9 and 10 should not be listed there at all in the first place (70%).

Thomas Sabo SERP

All of these sites try to appear as legit and official as possible.

See for yourself

Before diving into the details, I urge you to take a look at Google’s results for these queries yourself. Try searching for other brands, too. Almost every popular brand is affected by this growing issue.

How they do it

Now that I’ve shown you how seriously broken Google is, let’s take a look at why Google is ranking these sites so well. Since these are no legit shops after all, it’s obvious that there is no kind of “branding bonus” or boost through actual social media activity at hand. There’s only one thing that leads to these rankings. You’ve guessed it: keyworded anchor-text heavy links.

The interesting question is though: where do these sites get their (anchor-text rich) links?

I have taken a look at many of these sites and found out that their link profiles are basically comprised of two kinds of links: automated forum and blog spam along with some hacked websites.

Let’s take a look at the anchor text variation of result #1 for “nfl jerseys”:

Anchor Text Variation "nfl jerseys"

This site also has a page authority of 64 and a domain authority of 57, according to Open Site Explorer.

Google’s best guess for "pandora jewelry" looks similar:

Anchor Text Variation "pandora jewelry"

And the #1 "thomas sabo" result:

Anchor Text Variation "thomas sabo"

You might be surprised to see plain-old forum spam work this well, but let me get one thing straight: it’s not like Google is not penalizing or de-indexing any of these sites. I see them come and go on a daily basis (although some actually seem to stick for weeks or even months).

However, these people (or rather organizations) push such huge amounts of these sites into the web that Google – obviously – is having quite a hard time catching up.

In some way, and this is my personal opinion, this might be related to the Caffeine update – Google is now crawling and ranking sites a lot faster than ever before, but it appears overall search quality has suffered dramatically in the past 6 months or so.

Furthermore, link placements on hacked websites are very difficult to spot algorithmically. Granted, many of those links are not visible to the human eye and that should raise some flags since Google is capable of rendering any page, but overall it’s not comparable to catching automated posts on tens of thousands of web forums.

What really should have set Google’s alarm off, though, are the link growth patterns. Let’s take a look at the "nfl jerseys" top 3:

"nfl jerseys" link growth

Two of these sites started spamming back in April 2010 and are still ranking in January 2011. Go figure.

Same goes for "pandora jewelry" and "thomas sabo":

"pandora jewelry" link growth

"thomas sabo" link growth

You get the picture.

What Google needs to do about it

Rand talked about it already, and his advice is instantly applicable to this issue: Google needs to greatly lower the value of keyword-rich anchor texts.

Think about it: if Google had not at all taken anchor text into account for these sites, none of them would probably rank anywhere near the top 10 results. Their links come from very different sources, and almost none of those sources is even remotely related to what their pretending to be selling.

As long as anchor text links outrank links from actually related websites, this is not going away anytime soon. Same goes for exact match keyword domains, by the way.

I do realize that anchor text is very important, but its abuse has reached a point where it’s no longer a ranking signal to be trusted as much as it currently is. Heck, I’ve actually seen websites rank #3 for these terms with one single sentence on the page: "seized by Department of Homeland Security".

What it means for SEO

Google has a serious problem, and I’m sure that they have been working on it relentlessly for quite some time now.

What it means for SEO is that whatever is working for the sites mentioned in this article – it will probably stop working soon. I would not be surprised to see Google shift even more ranking signal power from anchor-text heavy links to relevant social media “chatter”. I have a feeling that it’s gaining more traction as we speak.

Of course, tweets and status updates can be spammed, bought and faked, too. But at least it will buy Google some time.

This fight is never over nor ever "won" by anyone. Ever.

How to identify these sites as a consumer

Since I don’t want any of you to order from these guys and receive either fake goods or nothing at all, here’s some advice to identify them:

Most of these sites:

  • offer unrealistic discounts (>=50% are pretty much everywhere)
  • have no actual postal address
  • supply only a contact form or
  • supply only a GMail/Hotmail email address to contact them
  • feature way too many “trusted logos” in their footer
  • are written in poor English

Considering that most of the sites I talked about earlier already ranked well while all the holiday shopping took place, I can only imagine the damage done to thousands of families and individuals.

Please be cautious and remember that if a deal sounds too good to be true, it very probably is.

Since this is my first article for SEOmoz, please let me know in the comments if you liked this article and give me a “thumbs up” if you did. In case you’ve even been affected by this kind of fraud personally, I’d love to hear from you, too.

- Rouven Balci, SEO at Toms Gutscheine

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Interlinking Your Sites – Whiteboard Friday

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Posted on 28th January 2011 by in Search Engine Marketing

Posted by caseyhen

Hello mozzers!  Wow, my first post as a Moz staffer and it’s not even something I wrote or recorded, I promise the training wheels will come off soon.  This week Rand dives into a topic that many of you have asked about in our Pro Q&A, “Interlinking my websites, can I do it?” As an SEO you can almost guarantee that you will be asked; “Why can’t I just buy 100 domains and link them back to my website with amazing anchor text and then conquer the world?” Rand give some helpful hints on when it is appropriate to link to your other sites and when it’s not such a great idea. After watching, please feel free to voice your option on the subject and how you deal with interlinking your websites.
Also at the end of this weeks transcription is the re-recorded version of last weeks live Whiteboard Friday which was not recorded due to a glitch.  Please feel free to head back to that post and make any additional comments about the video.

Embed video

SEOmoz – SEO Software

Video Transcription

This week on Whiteboard Friday we’re going to be talking about interlinking your site. This is a particularly relevant, I think interesting topic for a lot of people who are thinking about like, I own several websites, or I have relationships with a lot of websites. I control a bunch of sites. Maybe they are sites of clients or partners. A lot of times they are just sites that you have owned and registered yourself or that your company has. I hear a lot of this question and introspection around like, “Hmm, how much can I interlink? Can I interlink between all the pages on all the sites to help boost my page rank and send good anchor text and all these kinds of things. It seems like owning my own websites I can control all of this stuff. It would be really good for my SEO.” But there are some dangers here. The search engines don’t want to be manipulated by someone who owns 50 or 100 or 1,000 different websites. So, you need to be careful. There are some best practices to follow along these lines. I’ll give you some simple examples, but you can extrapolate these out to more complex situations or to the specific situation you might be facing.

The first rule of this interlinking phenomenon is to link for humans and users first and to think about engine second. Now, the reason for this isn’t because I’m telling you oh you have to be super pearly white hat and we can never do anything that would affect or impact or manipulate the search engines. I understand that you’re going to want to get good anchor text. You’re going to want to flow link juice from powerful pages to pages that need to be indexed that you want to rank well. That’s okay so long as you think about why humans would want to pass from one page to another.

Let me give you an example. Let’s say I am on this domain that I own and control. I can find a page on here where I talk about something that exists on domain two – a resource, a relevant topic, something where you can learn more information about that specific subject, whether it is commercial intent, information oriented, a cool piece of link bait, a piece of news, whatever it is that exists over here. That makes great sense to link over to, and I think it is perfectly fine and legitimate to link from those. For example, if there is some great news about how elephants at a particular zoo have been thriving in the new environment and you want to rank well for elephants at this particular zoo, let’s say at the Bangalore Zoo, it’s fine if you have some content over here that mentions those words, that is talking about them in a post, in an update, in a news item, something relevant, and you link over. That works great, because that way humans, who might want to learn more about this topic, can go over there and get that information. It is exactly what they want. Now engines as well will see and recognize that.

But if you do something spammy or manipulative, and this goes to rule number two, and you put something like “elephants Bangalore Zoo” in the footer of every page. This page has it. That page has it. This page has it. And they are all linking over to this one, and then domain three and domain four and domain five, they’re all linking there too. That’s super weird. So, putting those things in footers, having overly optimized anchor text, anchor text that just doesn’t sound natural, doesn’t fit with the flow of the page, has nothing to do with the content of what is on there, throwing in unrelated links, throwing in “elephants Bangalore Zoo” when this page is about where to buy pens. Just that kind of stuff is going to be confusing to humans as to why it exists, and that will mean that it might get spam reported to Google. It might be seen manually by quality raters, or it might be algorithmically detected. None of which you want to have happen. Besides which, you don’t want to be scaring off your users with this manipulative, junky stuff anyway. Users are sensitive to spam and manipulation just like engines are and they’ll be turned off. They’ll think less of your brand and your site when they see that type of stuff. So, watch out for that.

Third, last rule, Google really knows a lot about what is happening on the Web. Not just through things like Google Analytics, but through Google Webmaster Tools, through e-mail accounts, through FeedBurner, through the Google toolbar. If they see that you appear to be trying to hide a link profile from them and link profiles are looking really similar between your different domains and there is lots of interlinking happening and the registration or hosting looks like it matches . . . . there are some SEOs certainly out there who are advanced and sophisticated enough to be able to spread their network out and have that rigid discipline about never visiting the same two sites with the Google toolbar on and making sure that no Webmaster Tools accounts are linked and all this kind of stuff that black hat operators often have to jump through these different hoops. There are ways to do it. As an ordinary marketer or ordinary operator, you know, SEOmoz-type white hat operator, you’re really going to want to be authentic.

It’s okay to link between sites that you own. I wouldn’t be paranoid about this. Just make sure that you follow these rules and do it in a genuine, authentic way. Then Google is not going to be like, “Oh, this guy owns these sites. He’s linking back and forth between these.” They’re going to be like, “Oh, yeah, he had some news about elephants and he points over here. Yeah, that makes total sense.” Or, you know, “On his ‘about page’ he mentions the other sites that are also owned by the business owners of this site. That seems totally reasonable and fine.” Maybe the privacy policy might have this privacy policy or these terms of use govern these five different websites and link out to all of them. That’s okay. That makes total sense. But having manipulative anchor text in the footer of every page or in the side bar of every page on all these different domains, that is going to getting you in trouble. I’d watch out for that.

All right, everyone. Hopefully you’ve enjoyed this edition of Whiteboard Friday. Take care. We’ll see you again soon.

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Content grouping and why ignoring it is suboptimal

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Posted on 27th January 2011 by in Web Analytics

Any decent Web Analytics tool enables you to assign each page on your website a unique document name for the purposes of reporting. This is an override function and you are usually not forced to use it, as if you do not assign unique names to each page, the tool tends to apply the HTML title tag as the name of the page viewed – and with that an opportunity to report on this grouped entity.

Some analysts, unfortunately, do not make the effort to create a reporting naming strategy for their pages (content), resulting in potential errors in reporting and foregoing the ease of creating new reports. Let me describe a single example of this problem (and there are many more, trust me).

Any serious search engine optimization (SEO) activity includes optimization on the HTML title tag for the pages in question. With the title tag changing every now and then, the collected and reported-on information will show a new page for every change in my analytics solution. So if my HTML title tag changes from:

<title>Increasing Front Page Performance</title>

to:

<title>Increasing Front Page Performance for Online Media</title>

I will have the same unique page reported as two distinct pages — which is of course extremely bad, both for long-term reporting as well as short-term reporting (measuring the effects of the SEO activity itself). This is a great example of where we need the page name override functionality.

I highly recommend you use any page naming opportunity provided, or at least, that you adopt a clear document naming strategy as you deploy your web analytics solution.

Further to this and making it even more problematic, is the concept of updating the page name for an article as the story develops – where both title and content are subject to change. How do you report on this over the long run (web analytics) and how do you report on this as the story develops (real-time) ?

In our Article Performance in Real-Time report we accepted the fact that one could not expect a writer to apply a script/tag update as the story developed – that’s a ludicrous suggestion. So as we do Semantic Analysis on the Articles, we determine if it is indeed the same article, even if its Title has changed. With this in place you do not have to think about document naming, as it is done on the fly, but even more sexy, you’ll have the most up to date name as a reference into the Article. Beautiful!

Cheers :-)
/ Dennis (@dennismortensen)